Manufacturing Recall Claim Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Manufacturing Recall Claim Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.5.0 - June 2026
    No release notes.
    Version 2.4.1 - June 2026 (Zurich)
    No release notes.
    Version 2.3.1 - April 2026
    No release notes.
    Version 2.2.1 - April 2026 (Zurich)
    No release notes.
    Version 2.1.0 - March 2026
    New: Parts availability data model
    Version 2.0.0 - March 2026 (Zurich)
    New: Parts availability data model
    Version 1.1.0 - August 2025
    • New: Dealers will have the ability to create a claim and include corrective actions from the recall campaigns and submit to OEM. OEM can review and approve or reject the claim.
    • https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
    Version 1.0.0 - August 2025
    • TheServiceNow Manufacturing Commercial Operations (MCO)product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.
    • TheManufacturing Recall Claim Management application from ServiceNow helps customers to:
      • Manage Recall Campaigns:
        • Streamline collaboration with dealers to efficiently resolve claims related to product recalls. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a playbook-guided experience that simplifies and standardizes claim resolution.