Product Inventory Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Product Inventory Advanced release notes

    Product Inventory Advanced is a ServiceNow application that manages product inventory and product characteristics for delivered customer products. It provides programmatic access through the Product Inventory Open API to create or retrieve product inventory instances. The application has evolved through multiple versions, introducing new capabilities, security improvements, and alignment with platform standards.

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    Key Features and Enhancements

    • Product Inventory Management: Maintains detailed records of customer product instances and characteristics, including specification types and subscription fields.
    • Business Portal Access: Allows customer personas to view product inventory via a list view in the Business portal, enhancing user accessibility and experience.
    • Delta Pricing Support: Introduces new pricing fields and mappings to enable delta pricing capabilities, facilitating dynamic pricing adjustments.
    • MACD Functionality: Supports Modify, Disconnect, Suspend, and Resume (MACD) flows from the customer account page, enabling creation of change orders and quotes for product reconfiguration and service request activities.
    • TMF API Compliance: Updates to support TMF 637 API, including schema changes to realizeService, and TMF641 Service Order Spoke support for southbound actions such as suspend, restore, and cancel operations.
    • API and Integration Enhancements: Improved capabilities to update product inventory via API when product specifications are updated and to ingest service orders with external product inventory IDs.
    • Platform Alignment and Security: Repackaging and internal optimizations to conform to ServiceNow platform guidelines and engineering standards, along with fixes for minor security vulnerabilities.

    Practical Benefits for ServiceNow Customers

    • Enables comprehensive tracking and management of delivered products and their lifecycle changes within the ServiceNow platform.
    • Enhances customer self-service through portal access to product inventory details, improving transparency and reducing support overhead.
    • Supports complex pricing models and efficient handling of product modifications and service requests, streamlining operational workflows.
    • Ensures compliance with TMF standards facilitating integration with telecommunications and other industry-specific processes.
    • Improves security and platform compatibility, ensuring reliable and safe use of the application in enterprise environments.

    Version History Highlights

    • Version 14.0.1 & 13.0.1 (June 2026): Minor security fixes.
    • Version 12.0.0 (March 2026): Introduced delta pricing fields.
    • Version 8.2.0 (July 2025): Added product inventory list view in Business portal.
    • Version 7.2.0 (November 2024): Launched MACD flows and related list on customer account page.
    • Version 6.0.0 (February 2024): Enhanced pricing and configuration UI; fixed external ID issues.
    • Version 4.0.0 (August 2023): Added TMF641 Service Order Spoke support and inventory ID handling.
    • Version 1.0.0 (February 2022): Initial release introducing core product inventory and API capabilities.

    Version history for the Product Inventory Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.0.1 - June 2026 (Australia)
    Fixed: Minor security fixes
    Version 13.0.1 - June 2026 (Zurich)
    Fixed: Minor security fixes
    Version 12.1.0 - April 2026
    This release includes repackaging of files to conform with platform guidelines.
    Version 12.0.0 - March 2026 (Yokohama)
    New: Propagating new pricing fields for supporting the delta pricing capability
    Version 11.0.2 - January 2026 (Yokohama)
    Fixed minor defects.
    Version 11.0.0 - December 2025 (Zurich)
    Providing a mapping between the delta pricing columns
    Version 9.3.0 - August 2025
    Fixed: Localization fix.
    Version 8.2.0 - July 2025
    Added List view for Product Inventory in Business portal.
    Version 8.1.0 - May 2025
    Enabled the customer personas to directly access the Product Inventory using the Business portal by providing the list view.
    Version 7.4.0 - February 2025
    • Added Specification Class column to product inventory related list to enable users to identify the specification type of the PI
    • Enabled pricing and subscription fields configuration on Product inventory entity definitions
    Version 7.2.0 - November 2024
    New: Product Inventory MACD: Modify, Disconnect, Suspend and Resume, Create quote from Product Inventory​. With this release, enterprises now have access to product inventory data from the customer account page via a related list. From this list, MACD flows can be initiated to create change orders or quotes for product reconfiguration or DSR (disconnect, suspend, resume) activities.
    Version 7.1.1 - August 2024
    • New: Product Inventory related changes to support creation and fulfillment of product offer bundles with spec/spec hierarchy
    • Changed: Changes to support TMF 637 API: realizingService is updated to array of objects in the schema
    Version 7.0.1 - May 2024
    Changed: Adding the capability to update product inventory when product spec is updated and a new version rolled out through API.
    Version 6.0.0 - February 2024
    • New:
      • Pricing related changes
      • Support Configuration UI functionality
    • Fixed: External ID related issue fixed
    Version 5.0.0 - November 2023
    • New:
      • Move API code to the new telecommunications application (sn_om_tmt)
      • Ingest service order with external product inventory id in related item object and add external id for related item view in platform and workspace
    • Fixed: Fix included to support parent order line with no-change action with child order line item with suspend action
    Version 4.0.0 - August 2023
    • New:
      • TMF641 Service Order Spoke (Southbound Actions)
      • Support External inventory ID in order
      • Support suspend and restore action for product and service order
      • Cancel child domain orders when parent domain order is cancelled manually
    Version 3.0.0 - February 2023
    • Changed: Internal optimization to align to NOW engineering standards
    • Fixed: Resolved various reported issues.
    Version 2.0.1 - November 2022
    • Changed: Internal optimization to align to NOW engineering standards
    • Fixed: Resolved various reported issues.
    Version 2.0.0 - August 2022
    New: Supports catalog versioning and horizontal relationships for product inventory
    Version 1.0.1 - June 2022
    Changed: Updated to account for address relationship change by horizontal OM team.
    Version 1.0.0 - February 2022
    Product Inventory Advanced introduces a product inventory and product characteristics tables to store instances of products that have been delivered to customers, and an API called the Product Inventory Open API to allow product inventory to be created or retrieved programmatically.