Operational Technology Incident Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Operational Technology Incident Management release notes

    The Operational Technology (OT) Incident Management application on the ServiceNow Store helps manufacturers manage OT asset incidents efficiently from identification to closure. The release notes document the application’s version history, highlighting new features, certifications, bug fixes, and changes that enhance OT incident handling within the Industrial Workspace and related environments.

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    Key Features and Enhancements

    • Integration with Industrial Workspace: New related lists enable creating and linking OT incident records directly to OT change requests, streamlining incident tracking alongside change management.
    • Operational Technology Knowledge Management: Introduced to help organizations collect, organize, and share OT system knowledge. Features include configuring OT knowledge bases, browsing and creating knowledge articles from incidents, and managing article lifecycles.
    • Employee Center for OT: Allows users without OT incident roles to report OT incidents easily, improving accessibility and incident reporting.
    • Role and Access Updates: New OT incident user roles and assignment groups enable better control and visibility of incidents across sites, including priority rules and state models for OT incidents.
    • Certified for Multiple Regions and Releases: The application holds certifications for regions such as Australia, Zurich, Xanadu, Washington DC, and Vancouver, ensuring compliance and support across global markets.
    • User Interface Improvements: Refinements such as removal of the Opened column in list views and enhanced related record tabs improve usability within the Industrial Workspace.
    • Bug Fixes and Stability: Regular updates include bug fixes to maintain reliability and performance.

    What Customers Can Expect

    • Improved operational efficiency and streamlined incident management processes for OT assets.
    • Enhanced knowledge sharing capabilities to reduce incident resolution times and promote best practices.
    • Greater flexibility in incident reporting and management through new roles and integration points.
    • Compliance with regional standards and continued support through certification updates.
    • Ongoing product stability through continuous bug fixes and feature enhancements.

    Version history for the Operational Technology Incident Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.0.0 - June 2026
    New: Certified for Australia Patch 3
    Version 3.1.0 - March 2026
    • New:
      • Use the Employee Center for OT to report an OT incident without an OT incident role
      • Certified for Australia
    Version 3.0.0 - December 2025
    New: Certified for Zurich.
    Version 2.0.9 - August 2025
    New: Certified for Zurich.
    Version 2.0.8 - May 2025
    New: Updated with various bug fixes.
    Version 2.0.7 - February 2025
    • New:
      • In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change request.
    Version 2.0.6 - November 2024
    Fixed: Updated with various bug fixes.
    Version 2.0.4 - September 2024
    • New:
      • OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
      • The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab
      • The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view
      • Certified for Xanadu
    Version 2.0.3 - August 2024
    • OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
    • The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab
    • The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view
    • Certified for Xanadu
    Version 2.0.2 - February 2024
    • Added Operational Technology Knowledge Management to the Operational Technology Incident Management application to collect, organize, and share knowledge about your OT system and its devices within your organization.
    • With Operational Technology Knowledge Management, you can:
      • Configure an OT knowledge base for knowledge managers and knowledge users.
      • Browse all knowledge base articles related to an OT incident and create knowledge base articles directly from an incident record.
      • Create knowledge base articles through the Industrial Workspace.
      • Approve requests to publish, edit, retire, or delete a knowledge base article.
      • Edit existing knowledge base articles with updated information.
    • Certified for Washington DC
    Version 2.0.1 - August 2023
    Certified for Vancouver.
    Version 2.0.0 - February 2023
    • New:
      • Assign new Operational Technology Incident Management roles
      • Migrate Operational Technology Incidents
      • OT incident categories and subcategories
      • Visibility of OT incidents across sites
      • Define priority lookup rules for OT incidents
      • OT incident email notifications
      • Configure OT incident state models
      • Configure an OT incident task
      • Configure OT-specific assignment groups
    • Changed:
      • New OT incident user roles
      • Create OT incident tasks
      • Access control for OT incidents
      • OT Incident list menu
    • Removed:
      • The "Separating IT and OT incidents" section was removed from the Manufacturing Guided Setup under Operational Technology Incident Management.
      • The OT Incident User role (ot_incident_user) is no longer supported.
    Version 1.0.2 - August 2022
    • New:
      • Added OT Incident related list for OT classes
      • Added "None" to network type choice list on the incident table
      • Refactor OT Incidents related list layout
      • Certified for Tokyo
    Version 1.0.1 - November 2021
    The ServiceNow® Operational Technology Incident Management application enables manufacturers to manage OT Asset incidents from open to closure.