Recommended Actions for ITSM release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the Recommended Actions for ITSM application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.3.0 - March 2026
    • New: AI Gradient changes for Recommended Actions cards
    • Fixed: Minor defects
    Version 3.2.0 - January 2026
    New: AI search cards include relevancy score.
    Version 3.1.1 - December 2025
    • New:
      • Genius Result card updates include:
        • Expandable KB summaries
        • KB sources as clickable links that open a detailed KB article view
        • Button to attach and link a KB article to the incident comments
        • Button to copy KB summary
    Version 3.0.2 - August 2025
    Fixed minor issues.
    Version 3.0.0 - May 2025
    • Changed:
      • Enabled full-view search
      • Reduced loading times for opening and attaching KB articles
      • UI button for attaching KB articles renamed "Attach and add link in comment"
    Version 2.1.0 - February 2025
    Changed: Improved performance and optimizations, including dynamic fetching of catalog items and removal of redundant processes, to ensure a smoother user experience.
    Version 2.0.0 - November 2024
    Changed: Improved support for catalog item guidance cards in Recommended actions AI search panel.
    Version 1.0.0 - August 2024
    Recommended Actions for ITSM provides contextual & actionable real-time recommendations and a AI based search panel for Service Operations Workspace along with workspace configurations that show recommendations in the contextual side panel and form fields.