Notify Connector for Microsoft Teams release notes

  • Release version: Store
  • Updated May 5, 2026
  • 4 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Notify Connector for Microsoft Teams release notes

    The Notify Connector for Microsoft Teams is an application available on the ServiceNow Store that enables integration between ServiceNow and Microsoft Teams for enhanced communication and collaboration. It supports features such as conference calls, chat, and Microsoft Teams meeting management directly within the ServiceNow platform, including Agent Workspace. The connector continuously evolves to improve functionality, security, and user experience.

    Show full answer Show less

    Key Features and Enhancements

    • Conference Calls and Meeting Management: Enables joining Microsoft Teams meetings via dial-in numbers, promotes chats to Teams calls, and supports breakout room functionality by assigning meeting initiators as co-organizers.
    • Events API and Transcripts: Supports Microsoft Teams Events API and transcript extraction for meetings to improve meeting tracking and recording.
    • Security Improvements: Introduced authentication ACLs to restrict access to collaboration service tables, enhancing data security and preventing unauthorized access.
    • Multi-Tenant and Guest User Support: Supports Azure multi-tenant apps and guest user lookups via email addresses and UPNs, enabling broader user inclusion.
    • Administrative Controls: Added granular admin roles and configurations, including clone preservers and exclusion features for configuration records, and controls for bypassing meeting lobbies.
    • Error Handling and Stability: Resolved multiple issues such as duplicate notifications, call drops, malformed payload errors, and domain separation bugs to ensure smooth operation.
    • Integration with ServiceNow Features: Supports the Notify UIB plugin and Agent Chat plugin to enhance interactive communication within ServiceNow’s Agent Workspace.

    Practical Benefits for ServiceNow Customers

    • Facilitates seamless collaboration by integrating Microsoft Teams meetings and calls directly into ServiceNow workflows, improving communication efficiency.
    • Improves incident and major incident management by enabling fast conference call initiation and meeting chat links with error handling.
    • Enhances security by controlling access to collaboration data and ensuring only authorized users can interact with Teams integration features.
    • Supports scalability and flexibility with multi-tenant deployments, guest user support, and batch handling of meeting participants.
    • Provides admins with granular control over integration settings, enabling customization to fit organizational policies and processes.

    Version History Highlights

    • Recent releases (2025-2026) focused on API improvements, transcript support, and eliminating duplicate notifications.
    • Earlier versions (2021-2024) introduced guest user support, multi-tenant Azure app integration, and promoted chat-to-call capabilities.
    • Security enhancements and error fixes have been a consistent focus throughout multiple versions to ensure reliable and secure operations.

    ServiceNow customers leveraging the Notify Connector for Microsoft Teams can expect a robust, secure, and feature-rich integration that streamlines communication and enhances collaboration within their IT service management and operational workflows.

    Version history for the IT Service Management Notify Connector for Microsoft Teams application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.10.3 - May 2026
    Fixed: The Events API flow no longer sends duplicate call notifications.
    Version 2.10.2 - April 2026
    Fixed: Errors in Transcript Flow via Events API.
    Version 2.10.1 - March 2026
    Fixed: Change notifications for Transcripts will only be enabled when it is explicitly opted.
    Version 2.10.0 - December 2025
    • New:
      • Support for Events API.
      • Support for Transcripts Extraction from Microsoft Teams.
      • Granular Admin role.
    • Fixed: Broken flow with v1 Beta API.
    Version 2.9.0 - August 2025
    • Changed: The initiator of the meeting will now be the co-organizer. This change will enable features like break out rooms in a Microsoft Teams meeting. This behaviour will apply to existing users and can be changed in the configuration page.
    • Fixed:
      • Issues with callback handling giving exception for MSP instances.
      • Callback error handling for scenarios with certain malformed data payload types.
    Version 2.8.0 - May 2025
    Added: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of the data and prevents unauthorized access.
    Version 2.7.8 - February 2025
    • Fixed/Changed:
      • API improvements for Start Group Call
      • Handled duplicate email for Microsoft Azure users.
      • Added Suffix - Pre Published to OOB Application Registry for easier recognition of the flavour of setup.
    Version 2.7.6 - November 2024
    • Fixed:
      • Participants will now be invited in batches of 50 to prevent errors in certain scenarios.
      • Add error handling and messaging for the invalid UPN field.
    Version 2.7.5 - September 2024
    Fixed: Removed the JTI validation requirement from the base system OIDC record as it causes errors.
    Version 2.7.4 - July 2024
    • Fixed:
      • Deep links to conference calls chat threads.
      • Application name 'ServiceNow for Microsoft 365' changed to 'ServiceNow for Teams' on installing plugin.
      • Multiple alert messages for invalid user on start conference call modal.
      • Incorrect alert message when Join call fails for user with invalid/no email.
    Version 2.7.3 - March 2024
    • New:
      • Implemented Clone Preservers and exclusion features for configuration records.
      • Updated NotifyTeamsDatabase Script Include to Support Non-SNC environments and increase customization options.
    • Fixed:
      • Issues with MSP Support.
      • "undefined" BOT Name in the calling popup.
      • Issue with Join call for users with an empty email field.
    Version 2.7.2 - December 2023
    • Fixed:
      • Issues related to Domain Separation support.
      • In a call where the call recording or the transcription is enabled, the call doesn't end when the participants leave the call.
    Version 2.7.1 - October 2023
    Fixed: Calls were intermittently dropped upon initiation.
    Version 2.7.0 - August 2023
    • New: Support for Notify UIB plugin.
    • Fixed: The bot calls the participant multiple times even if the meeting invite is declined.
    Version 2.6.3 - May 2023
    • Fixed:
      • Added the support to restrict addition of the meeting chat links in Notify Recording table for conference calls using sn_notify_msteams.suppress_chat_link_in_notify_recording system property.
      • Fixed an issue with Join call feature for Major Incident Management workbench.
    • Changed: Notify number table will no longer be used to store the dial-in "toll" or "toll-free" numbers for Microsoft Teams conference calls.
    Version 2.6.2 - February 2023
    • Fixed:
      • Fixed an issue which resulted in multiple duplicate numbers getting added in the Notify Number table.
      • In some cases Webhook validation was failing, resulting in stale meeting information on the Workbench to be displayed like particpant and meeting status.
      • In some sceanrios some of the invitees where not recieving notifications.
    Version 2.6.0 - November 2022
    Fixes.
    Version 2.5.0 - August 2022
    Changed: Minor fixes.
    Version 2.4.2 - May 2022
    Minor fixes.
    Version 2.4.0 - February 2022
    • New:
      • Added support for:
        • Joining the confernce call through conference phone numbers (dial-in info / access code) to expedite Microsoft Teams meeting for Major Incident Management (MIM)
        • Additional administrative controls for who can bypass the lobby
    • Fixes
    Version 2.2.5 - November 2021
    Fixes for stabilisation
    Version 2.2.3 - September 2021
    • New:
      • Added support for guest users added to the Tenant for look-up via e-mail
      • Added support for UPN (Microsoft's User Principle Name) to be specified in field other than sys_user.email to lookup azure users.
      • Uptake of new API recommended by Microsoft, for creating online Meeting, with support for Application Access policy.
    • Fixed: Microsoft Teams Meeting Extensibility experience, which now relies on newer API for creating Online Meeting.
    Version 2.1.2 - June 2021
    New: Added support for Azure Multi-Tenant app. The users can use the BOT shipped by ServiceNow for the Microsoft Teams meeting.
    Version 2.0.1 - February 2021
    • New: For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires - Agent Chat (Plugin).
    • Minor fixes
    Version 1.0.4 - December 2020
    Minor fixes
    Version 1.0.4 - December 2020
    Minor fixes
    Version 1.0.2 - November 2020
    Notify connector for Microsoft Teams provides support for conference calls on the ServiceNow AI Platform for rapid communication with internal team members, customers, and contractors.