Now Assist for RSM release notes

  • Release version: Store
  • Updated April 9, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Now Assist for RSM application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 1.4.0 - April 2026
    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Version 1.3.0 - March 2026 (Zurich)
    Changed: Refactored the Store Inquiry AI Agent.
    Version 1.2.0 - December 2025
    Now Assist for Retail Service Management (RSM) brings generative AI and agentic workflows to retail service management, helping teams resolve cases faster, streamline processes, and reduce manual effort. By leveraging AI-driven insights, case summarization, and intelligent automation, it enhances productivity for HQ teams, enabling smarter decisions and delivering exceptional customer experiences.