ServiceNow Voice for HR Service Delivery (HRSD) release notes

  • Release version: Store
  • Updated December 11, 2025
  • 1 minute to read

    • Version history for the ServiceNow® Voice for HR Service Delivery (HRSD) application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.5 - December 2025
    Fixed: Creation of Amazon Lex Bot to setup ServiceNow Voice for HRSD.
    Version 1.0.2 - February 2024
    • Automatically classify, route, and prioritize HR cases directly from Interactive Voice Response (IVR) interactions
    • Add recordings and transcripts directly in the case for reference and customer support
    • Receive status updates and additional information to existing cases directly from phone interactions