Listening Posts release notes

  • Release version: Store
  • Updated December 4, 2025
  • 3 minutes to read
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    Summary of Listening Posts Release Notes

    The Listening Posts application on the ServiceNow Store enables organizations to capture and analyze employee feedback through pulse surveys. It allows administrators to create and distribute surveys at various stages of the employee journey, helping to improve overall service experience and employee sentiment.

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    Key Features

    • Pulse Surveys: Admins can trigger short surveys to assess employee sentiment and experience during their journey.
    • Insights and Analytics: Provides metrics visualization, including average scores, trends, and response rates, filtered by parameters like country and department.
    • Integration: Connects with Virtual Agent for survey distribution and integrates with communication tools like Slack and Microsoft Teams.
    • Feedback Management: Features options for anonymity, privacy statements, and voluntary feedback reports to synthesize findings.
    • Channel Support: Surveys can be delivered via email, portal, SMS, or mobile.

    Key Outcomes

    With each version update, the Listening Posts application enhances security, improves user experience, and fixes bugs, ensuring that organizations can efficiently gather and act on employee feedback. Recent updates include compatibility improvements, security enhancements, and new features for reporting and analytics.

    Version history for the HR Service Delivery Listening Posts on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.4.7 - December 2025
    Changed: Minor security improvements
    Version 5.4.5 - May 2025
    • Fixed:
      • Fixed listening_posts_survey_list widget behavior when widget is placed in a column with a width of 6 or less
      • Fixed issue associated with radio buttons not updating properly after selecting survey options
      • Fixed minor ACL issue
    Version 5.4.4 - March 2025
    Updated compatibility to Yokohama only.
    Version 5.4.2 - November 2024
    • Changed: Improved security for script includes
    • Fixed:
      • Improved ACLs
      • Fixed an internationalization issue
    Version 5.2.5 - January 2024
    Security fixes.
    Version 5.2.4 - August 2023
    • Fixed:
      • Dark theme compatibility
      • Fixed localization issue
    Version 5.1.0 - February 2023
      • Fixed:
        • Now Mobile MESP hrm_todos_page for listening post feedback page to polaris look
        • Listening post recordwatcher watching the entire sn_hr_core_task causing performance issues on ticket pag
        • In the pulse dashboard, when a theme and a survey is selected, in the selected surveys field. the 'x' mark is missing beside the survey
        • Non-Anonymous voluntary feedbacks responses are not visible in voluntary feedback report even though the survey instances are created
        • Listening Posts - Response details tab is not following dark theme
    Version 5.0.2 - January 2023
    • Fixed:
      • Now Mobile Employee Service Portal hrm_todos_page for listening post feedback.
      • Listening post recordwatcher watching the entire sn_hr_core_task causes performance issues on ticket page.
      • In the pulse dashboard, when a theme and a survey are selected in the selected surveys field, the check mark for the survey is missing.
      • Non-Anonymous voluntary feedback responses are not visible in the voluntary feedback report, even if the survey instances are created.
      • Listening post details tab does not follow the dark theme.
    Version 5.0.0 - August 2022
    • New:
      • Pulse surveys are now enabled in Journey Accelerator
      • Employees and Managers can now answer pulse surveys during the Journey
      • Satisfaction score widget has been created to show a manager average satisfaction for a type of Journey across multiple employees
    Version 4.0.3 - May 2022
    This is a patch release which includes fixes.
    Version 4.0.2 - February 2022
    • New:
      • Gather voluntary feedback from employees on portal, employees can share feedback and/or suggestions, voluntary feedback report to synthesize findings from the feedback collected
      • Anonymity settings for pulse surveys to empower admins and employees to decide whether or not to share personal info with a survey response
      • Configure privacy statement to let survey audience know how their responses/ data will be utilised
      • SMS channel support for delivering a Listening posts pulse survey
      • Channel analytics view in Pulse dashboard to see breakdown of responses by channels (email/portal/SMS/VA/Mobile)
    Version 3.0.4 - December 2021
    Fixes for Next Experience integration.
    Version 3.0.2 - September 2021
    • New:
      • Listening Posts integrates with User Experience Analytics to interpret employee's journey on the Listening Posts survey widgets. It provides an implicit insight on employee behaviour and their response to pulse surveys.
      • Added an option to set up conditions to auto-trigger feedback surveys.
      • Added an option to publish survey instances immediately without having to run a scheduled job.
      • Added new reports in Pulse Dashboard: Average Score by HR Task and Average Score by HR Service.
      • Added new filters in Pulse Dashboard: Task Type, HR Task Type, and HR service type.
    Version 2.0.0 - May 2021
    New: Listening Posts integrates with Virtual Agent to deliver pulse survey as an actionable notification on Virtual Agent. Integration with Virtual Agent allows integrating with other communication applications, such as Slack and Microsoft teams.
    Version 1.0.4 - January 2021
    • ServiceNow Listening Posts helps you capture employee feedback across various touch points, gain insights, and take action quickly to improve the employee service experience.
    • Admins can create short pulse surveys that can be triggered across various stages of an employee journey to gauge employee sentiment.
      • Visualize pulse survey metrics to understand overall employee experience.
      • Gain insights based on country, department, and other parameters.
      • View average scores, trends, response rates, and summary of responses for surveys under specific themes.
      • Identify problem areas by drilling down to survey responses with low scores.