Health and Safety Case Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Health and Safety Case Management release notes

    Health and Safety Case Management is a ServiceNow application that streamlines how employees submit health and safety questions and cases, enabling safety teams to track and manage these requests separately from incidents and observations. It supports various case types such as Return to Work and Worker Compensation Claims, helping organizations efficiently manage employee health and safety concerns.

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    Key Features

    • Employee Hub Notifications (v6.2.0): Case-related notifications are now delivered through the Employee Hub portal to enhance employee engagement and awareness.
    • Automated L1 Case Approval Agent (v6.1.0): Introduced automation for Level 1 case approvals, improving the "My Request" experience for Health and Safety cases.
    • Universal Request Access (v5.0.0): Enabled handling and management of universal requests for Health and Safety cases, expanding request intake capabilities.
    • Enhanced Notifications (v5.0.0): Notifications for Health and Safety updates are now available in both portal and agent workspaces, including email notifications with updated templates and improved translations.
    • Bulk Case Management (v5.0.0): Added options to manage multiple case records simultaneously, increasing operational efficiency.
    • Worker Compensation Claims Case Type (v2.0.0): Added a dedicated case type for worker compensation claims, including detailed forms for employee claim information, closure details, and document attachments.

    Improvements and Fixes

    • Migrated case management files to updated infrastructure (v6.0.1) for better module structure and maintainability.
    • Fixed localization issues with portal notifications to ensure users receive messages in their preferred language (v6.0.1).
    • Resolved query and cross-scope privilege issues to improve case management reliability (v5.0.0).
    • Addressed visibility issues of case types on mobile and portal interfaces (v3.0.0 and v2.0.1).
    • Improved user interface hints and case assignment security to align with user roles (v2.0.1).

    Practical Benefits for ServiceNow Customers

    By implementing Health and Safety Case Management, organizations can expect streamlined case submission and tracking for health and safety inquiries, improved communication through enhanced notifications, and greater operational efficiency with automation and bulk management capabilities. The application supports compliance and employee well-being by facilitating effective management of return-to-work processes and worker compensation claims, all within the ServiceNow platform.

    Version history for the Health and Safety Case Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.2.0 - June 2026
    New: Added Portal (Employee Hub) notifications for Health and Safety, enabling case-related notifications to be delivered through the Employee Hub portal
    Version 6.1.0 - May 2026
    • New:
      • Automated L1 case approval agent
      • Configurations for enhanced "My Request" experience for Health and Safety
    Version 6.0.1 - March 2026
    • Changed: Migrated Case Management files to the updated APP-CBS-BU infrastructure, improving module structure and maintainability.
    • Fixed: Fixed issue with the case creation portal notification sent to the requestor not being translated, ensuring localized notifications are now correctly delivered.
    Version 5.0.0 - December 2025
    • New:
      • Enabled access and management of universal requests for Health and Safety cases.
      • Enhanced notification content for Health and Safety updates.
      • Enabled notifications in both the portal and agent workspaces.
      • Enabled email notifications for Health and Safety cases.
      • Added bulk management options for case records.
    • Fixed:
      • Improved support for encoded queries in Health and Safety Case Management.
      • Fixed cross-scope privilege issues in Health and Safety Case Management.
      • Fixed errors related to the Document tab queries in case records.
      • Updated email templates for Health and Safety communications.
      • Improved translations for Health and Safety email notifications.
    Version 4.0.0 - August 2025
    Changed: Minor ACL updates.
    Version 3.0.0 - May 2025
    Fixed: Issue where case types were visible on Now Mobile when not installed.
    Version 2.0.1 - February 2025
    • Fixed:
      • Case tab is not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management are installed
      • Issues with case assignment allowing any user
      • Issues with hints not appearing in some forms in certain scenarios
    Version 2.0.0 - November 2024
    • New:
      • Worker compensation claims case type added
      • Claims case form includes the following:
        • Employee claim details
        • Closure details
        • Actions
        • Documents list where documents from the Standards and Documents list can be added
    Version 1.0.0 - August 2024
    ServiceNow Health and Safety Case Management provides your employees with an easy way to submit health and safety questions to your safety teams. This makes it easy for safety teams to track any questions and requests separately from incidents and observations. Employees can submit their questions through the Quick Links in the Employee Center. With the Return to Work case type, RTW coordinators can manage Return-to-work cases to organize employees' return to the workplace after an injury or illness.