Care Team Operations for Healthcare IT release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Care Team Operations for Healthcare IT release notes

    The Care Team Operations for Healthcare IT application on the ServiceNow Store is designed to support healthcare teams in reporting and managing EMR and IT-related issues efficiently. It provides case types, record producers, and workflows that synchronize Healthcare IT cases with Incidents, enabling technicians to resolve issues while keeping care teams informed about all reported problems.

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    Key Features and Updates by Version

    • Version 2.6.0 (June 2026): Introduces platform-wide accessibility enhancements compliant with WCAG 2.2 AA standards, supporting 400% zoom and reflow across Healthcare IT forms, lists, and agent workspaces. Automated accessibility testing is enabled for all Industry Verticals applications in the bundle. Additionally, non-Glide access control policies have been audited and strengthened to improve security.
    • Version 2.4.0 (March 2026): Implements enhanced protections for read-only fields within the ServiceNow AI Platform using a new “readonlyoption” field that offers granular control levels such as “strictreadonly” and “clientscriptmodifiable.” These backend changes maintain backward compatibility and improve instance security. Also, users with the feature administrator role can now complete certain tasks previously limited to broader administrators.
    • Version 2.1.0 (December 2025): Fixes an issue ensuring Healthcare IT cases created via the workspace properly link to corresponding Incidents, improving traceability and workflow integration.
    • Version 2.0.0 (August 2025): Adds a new Healthcare IT service catalog and realigns existing service categories and catalog items within this new catalog to streamline service requests.
    • Version 1.2.0 (May 2025): Delivers service catalog improvements by publishing a Care Team Operations-specific catalog and migrating record producers into the scoped application. Also enhances SMART on FHIR EHR launch support by capturing tokens from the oAuth launch context to improve integration with EHR systems.
    • Version 1.0.0 (February 2025): Initial release providing foundational capabilities for Healthcare IT case management, including workflows that synchronize Healthcare IT cases with Incidents, enabling efficient issue resolution and visibility for care teams.

    Key Outcomes for ServiceNow Customers

    • Improved accessibility compliance ensures all users, including those with disabilities, can effectively interact with Healthcare IT applications.
    • Strengthened security controls around read-only fields help protect sensitive data while maintaining necessary customization flexibility.
    • Enhanced linkage between Healthcare IT cases and Incidents supports better tracking and resolution of reported issues.
    • The introduction of a dedicated Healthcare IT service catalog simplifies and organizes service requests specific to healthcare IT needs.
    • Integration improvements with SMART on FHIR EHR systems facilitate smoother electronic health record launches and token management.

    Version history for the Care Team Operations for Healthcare IT application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.6.0 - June 2026
    • This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow) and security-directive access-control hardening for Care Team Operations for Healthcare IT.
      • Security and Compliance
        • WCAG 2.2 AA accessibility checkers: Added to Care Team Operations for Healthcare IT to support automated accessibility validation.
        • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
        • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Healthcare IT forms, lists, and agent workspaces.
        • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Care Team Operations for Healthcare IT.
    Version 2.4.0 - March 2026
    • Fixed:
      • The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see
      • If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
    Version 2.1.0 - December 2025
    Fixed: When a Healthcare IT case is created through the workspace the Incident will now be properly linked to the case.
    Version 2.0.0 - August 2025
    • New:
      • Added new service catalog named Healthcare IT.
        • Realigned existing Healthcare IT service categories and catalog items to the new Healthcare IT catalog.
    Version 1.2.0 - May 2025
    • Changed:
      • Service catalog improvements
        • Published service catalog specific to Care Team Operations for Healthcare IT and migrated record producers into the scoped app.
      • Epic Hyperspace Support
        • Improved SMART on FHIR EHR launch support to include capturing tokens from the oAuth launch context.
    Version 1.0.0 - February 2025
    The ServiceNow Care Team Operations for Healthcare IT application contains case types, record producers, and flows designed to enable care teams to report EMR and other IT related issues. The out of the box flows synchronizes data between the Healthcare IT case and Incidents, allowing technicians to work with incidents to fulfill their care teams reported issues while providing care teams with visibility into all of the issues reported by members of their team.