Legal Service Delivery - Prime release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read
  • Version history for the ServiceNow® Legal Service Delivery - Prime application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.9 - June 2026
    • Changed: Support for upgraded versions of third party LLMs has been provided.
    • Fixed: Legal request and matter summarization now delivers improved accuracy across all supported models
    Version 1.0.8 - May 2026
    • Changed:
      • Support for upgraded versions of third party LLMs has been provided.
      • Enhanced UI for visual clarity in AI-assisted features.
    • Fixed: The Now Assist summary card header is now displayed consistently across Legal Requests and Legal Matters while switching the records.
    Version 1.0.4 - April 2026
    Legal Service Delivery – Prime is an application for corporate legal teams that need to accelerate business outcomes. It helps General Counsel and Legal Operations leaders do more with the same resources. It replaces fragmented email and spreadsheet processes with a legal front door for employee self-service featuring AI-powered request triage, configurable workflows for common legal process such as compliance, investigations, legal holds and more. It provides the legal team with a modern Legal Counsel Center workspace to focus on their work.  It provides actionable analytics that demonstrate legal's business impact—enabling your legal team to reduce manual work, accelerate response times, and shift focus from administrative tasks to strategic business partnership.