Legal Conflict of Interest release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Legal Conflict of Interest release notes

    The Legal Conflict of Interest application on the ServiceNow Store enables organizations to manage conflict of interest disclosures efficiently. It supports intake, risk assessment, routing, and tracking of legal conflict requests, enhancing compliance and legal oversight through iterative improvements and integration with the ServiceNow platform.

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    Key Features

    • Conversational Intake (v4.10.2, March 2026): Submit disclosures using natural language via Now Assist in Virtual Agent for streamlined user experience.
    • Risk Assessment Utility (v4.10.2, March 2026): Automated evaluation of requests against predefined risk factors with risk scoring to route requests appropriately for faster approvals.
    • Legal Executive Dashboard (v3.2.1, February 2022): Provides insights, trend analysis, and detailed drill-downs of conflict of interest requests through Performance Analytics Content Pack integration.
    • Intake Forms and Workflows: Intake forms support various conflict types with workflows for approval and tracking, including a database of disclosed conflicts (v2.2.0, June 2021).
    • Integration and User Experience Enhancements: Features such as dark theme support, improved iconography, and fixes for form display issues enhance usability (various versions).
    • Notification and Communication: Email notifications for conflict of interest requests were introduced to improve communication and tracking (v3.1.1, December 2021).
    • Release Alignment and Packaging: Application updates include alignment with ServiceNow releases (e.g., Yokohama), inclusion in Legal Simple Compliance suite, and ongoing security enhancements.

    Key Outcomes

    • Improved accuracy and efficiency in managing conflict of interest disclosures through automated risk assessment and conversational intake.
    • Enhanced compliance tracking with centralized dashboards and detailed activity streams for request changes.
    • Better user experience with intuitive intake forms, clear notifications, and accessible portals for legal service requests.
    • Stronger security posture maintained through regular security enhancements in multiple releases.
    • Seamless integration with broader legal and compliance applications within the ServiceNow ecosystem, supporting comprehensive legal service delivery.

    Version history for the Legal Conflict of Interest application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.11.0 - June 2026
    Changed: Security enhancements
    Version 4.10.3 - April 2026
    Fixed: Risk assessments in Conflict of Interest now only run for conflict types that have applicable risk factors, and no longer trigger incorrectly for Personal Relationship disclosures.
    Version 4.10.2 - March 2026
    • New:
      • Conversational intake to submit disclosures using natural language from the Now Assist in Virtual Agent.
      • Risk assessment utility to evaluate the request against predefined risk factors and calculate risk score. Based on the score, requests are routed to the appropriate approval workflow for faster resolution.
    Version 4.7.0 - December 2025
    Changed: Security enhancements.
    Version 4.6.0 - May 2025
    Changed: Improved Legal Conflict of Interest icon for improved space utilization in the intake form.
    Version 4.5.4 - March 2025
    New: Legal Conflict of Interest application is also available as part of the Legal Simple Compliance suite.
    Version 4.5.3 - February 2025
    Legal Conflict of Interest application has been aligned for Yokohama release.
    Version 4.3.0 - November 2024
    Fixed: In the Employee Center, when you open a draft legal request, the form was not displaying previously entered information. This is now fixed.
    Version 4.2.3 - August 2024
    Fixed: Values in Conflict type field are now displayed in the Conflict of Interest Disclosure intake form.
    Version 4.1.6 - August 2023
    • Fixed:
      • Addressed an issue while transferring a General Legal Request to Conflict of Interest type.
      • Addressed intake form configuration when rest of the compliance apps are installed or not to show up category.
    Version 4.1.2 - February 2023
    • Changed:
      • Added dependency on Legal Practice Apps Core
      • Added the dark theme and improved icon look when submitting request through Intake form
    Version 5.2.1 - November 2022
    • New: Added new widgets for the delegated legal requests and legal matters.
    • Changed:
      • Updated titles of existing widgets that had open legal requests or open legal matters.
      • Reordered the Add and Remove buttons in the Legal Matter Tasks tab.
    Version 4.0.0 - August 2022
    • New:
      • Changes made by requesters to their existing Conflict of Interest records appear as additional comments in the Activities stream of the records.
    Version 3.2.1 - February 2022
    • New: Get insight, analyze trends, and drill down into the details of Conflict of Interest requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery app.
    • Changed: Legal: LPA: Conflict of Interest has been renamed Legal Conflict of Interest
    Version 3.1.1 - December 2021
    • New: Added new email notifications for various conflict of interest requests.
    Version 3.0.3 - September 2021
    • New: Request legal services related to conflict of interest from Employee Center portal
    • Fixed: Minor fixes
    Version 2.2.0 - June 2021
    • New:
      • Intake form for various conflict types
      • Conflict of Interest workflow
      • Database of all disclosed conflicts