Conversational Integration with Facebook Messenger release notes

  • Release version: Store
  • Updated December 4, 2025
  • 1 minute to read

    • Version history for the Conversational Integration with Facebook Messenger on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.0.8 - December 2025 (Zurich)
    Fixed bugs for messenger
    Version 3.0.7 - October 2025

    Error while sending a message in Facebook messenger as the meta API has changed.

    Version 3.0.6 - February 2025 (Yokohama)
    Added translations for the store app.
    Version 3.0.4 - August 2024 (Xanadu)
    Fix: Messenger users are not able to upload files via link.
    Version 3.0.2 - August 2023 (Vancouver)
    New: Facebook Messenger will be part of Admin Console with an automated version of installation as feature.
    Version 3.0.1 - February 2023
    Fixed: Minor fixes.
    Version 2.0.4 - May 2022
    Fixed: Bug fixes and improvements.
    Version 2.0.2 - December 2021
    Fixed: Implemented several fixes.
    Version 1.0.3 - April 2021
    • New:
      • Enables users to engage in conversations with your company’s virtual agents and live agents using the Facebook Messenger app.
      • If a bot transfers the conversation to a live agent, the agent can respond to the Facebook Messenger messages in the ServiceNow Agent Workspace or Configurable Workspace application.
      • The following user input controls are supported: Text, Static Choice, Reference Choice, Boolean, Carousel, and File Picker.
      • The following bot responses are supported: Text, Image Output, Link, and Card
      • Rich text and emojis can be used in the Virtual Agent setup to update conversations in the Facebook Messenger app.
      • Live agents can use the Text, Card, and Image Output response controls to reply to users.