Customer Service Document Templates release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Customer Service Document Templates application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 2.1.1 - June 2026
    Non-Glide Cobalt Raven ACLs in Product Code - Security enhancements to query access controls for Customer Service Document Template.
    Version 2.0.0 - March 2026
    The Customer Service document template feature enables users to configure the record fields that are included in generated documents.