Case lines and workflows release notes
Version history for the Case lines and workflows application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 4.5.1 - June 2026
-
- Non-Glide Cobalt Raven ACLs in Product Code - Security enhancements to query access controls for Customer Service Document Template.
- Granular and Feature specific admin roles
- Version 4.3.0 - March 2026
- Changed: Customers now have the ability to view or create case characteristics.
- Version 4.1.0 - November 2025
- Changed: Minor improvements
- Version 4.0.0 - August 2025
- New: Multiple entitlements support on Case lines
- Changed: Increased length of the Character value field
- Fixed: Minor access issues
- Version 2.2.0 - May 2025
- New: Added support for Install base and Asset on Case lines.
- Changed: Added above fields to existing form and list views.
- Version 2.1.0 - February 2025
- Contains minor bug fixes.
- Version 1.0.0 - November 2024
- The customer service case line feature enables the Case table to contain many line items on a case record. The line items are product instances and can be extended for various entities such as orders, order lines, invoices, invoice lines, contracts, etc.