Agent-Initiated Messaging Interface release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read

    • Version history for the ServiceNow AI Platform capabilities Agent-Initiated Messaging Interface on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.22 - March 2026 (Australia)
    Translation updates.
    Version 1.0.20 - December 2025 (Zurich)
    Extended 'Add link in message' KB guidance action for Interaction type 'messaging'
    Version 1.0.19 - August 2025 (Zurich)
    New: Added ability for CSM phone agents to search existing repositories of knowledge articles and then share the public article links with customers easily over SMS channel.
    Version 1.0.17 - February 2025 (Yokohama)
    Fixed bug.
    Version 1.0.16 - November 2024 (Xanadu)
    Changes: Bug fixes.
    Version 1.0.15 - August 2024 (Xanadu)
    Bug fixes.
    Version 1.0.12 - August 2023 (Vancouver)
    Bug fixes.
    Version 1.0.11 - February 2023
    Bug fixes.
    Version 1.0.10 - August 2021
    Enables administering agent-initiated messaging capabilities for messaging channels.
    Version 1.0.8 - July 2021
    Enables administering agent-initiated messaging capabilities for messaging channels.
    Version 1.0.8 - June 2021
    Minor fixes.
    Version 1.0.6 - January 2021
    Provides configurations for agent-initiated messaging capabilities. This version is certified for Quebec.