Alert Rules Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Alert Rules Management release notes

    The Alert Rules Management application on the ServiceNow Store enables customers to efficiently manage alert processing and incident creation through automated and scalable rules. The release notes document the continuous enhancements, fixes, and performance improvements made to ensure reliable alert handling and integration with ServiceNow features.

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    Key Features

    • Advanced Incident Creation: Introduction of advanced sub-flows for incident creation with options to delay creation, allowing specific alerts to auto-close or self-resolve.
    • Automation with Now Assist: Integration of Advanced Respond Automation leveraging Now Assist to improve automated responses.
    • Unified Incident Creation Flow: Streamlined incident creation process for better consistency and efficiency.
    • Scalable Alert Management: Support for scaling out alert management rule jobs, enhancing performance for large alert volumes and distributed teams.
    • Alert Rules Context and Dependency: Ability to set execution context with key/value pairs and define start-to-finish dependencies in rule execution, improving customization and control.
    • SRO Rules Enhancements: Support for SRO rules on distributed teams and alerts impacting services across different teams, even without integration IDs.

    Fixes and Performance Improvements

    • Resolved issues with incident creation logic, especially for reopened alerts and errors in alert correlation jobs.
    • Fixed problems related to execution triggers, remediation action alerts, and auto-closing incidents when alerts close.
    • Handled inactive or disabled job executions and improved execution context for SRO rules.
    • Optimized performance for large alert batch execution and improved rule dependency logic.
    • Enforced application scope and cross-scope access privileges for security and governance.

    Practical Impact for ServiceNow Customers

    With these updates, customers can expect a more robust and scalable alert management experience that supports advanced automation, better incident handling, and flexible rule configurations tailored to complex organizational needs. The enhancements reduce manual intervention, improve reliability in incident creation, and support distributed team environments, ultimately helping streamline IT operations and incident response workflows.

    Version history for the Alert Rules Management on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 18.15.9 - June 2026
    No release notes.
    Version 18.15.3 - March 2026
    • New:
      • Advanced Respond Automation with Now Assist support
      • Unified incident creation flow
    Version 18.14.2 - December 2025
    • New:
      • Introduction of a new sub-flow - create incident advanced to capture advanced out of the box features
      • Add delay to create incident advanced sub-flow to allow specific alerts to auto-close and self resolve
    Version 18.13.2 - February 2025
    Fixed: Fixing incident creation logic for reopened alerts.
    Version 18.13.0 - August 2024
    • Changed: Supported scaling out of the Alert Management rule job, specifically for holding execution after the grouping job is completed.
    • Fixed:
      • Resolved issue with incident creation when there is an error in the Alert Correlation job.
      • Implemented performance fixes.
    Version 18.11.4 - August 2023
    • Fixed:
      • Handle executions when job is inactive or disabled
      • Fix execution trigger when update and create time are the same for primary alerts
    Version 18.10.6 - May 2023
    • Fixed:
      • Fixing run remediation action alert when legacy alert action is used
      • Fixing the logic of auto-close incident if alert is closed
      • Enforce scope application cross scope access privilege
    Version 18.9.4 - January 2023
    Fixed: Fixing quick response issue not working on previous version
    Version 18.8.11 - November 2022
    New: Support scale out of alert management rules job
    Version 18.7.4 - February 2022
    • Fixed:
      • Avoid incidents on secondary alerts
      • Generalize alert key fields
      • Execute sub-flow on individual alerts
    Version 18.6.2 - September 2021
    • Fixed:
      • Performance improvement - Optimize execution of large alert batches
      • Fixing execution context to SRO rules only
      • Fixing rules dependency logic
      • Introducing configurable property (max_application_for_ci) instead of hard-coded value
      • Minor typo and variable renaming
    Version 18.2.6 - July 2021
    • New - SRO rules on distributed teams:
      • Enable SRO rules on alert sources from non-SRO integration (without integration ID)
      • Enable SRO rules on CIs impacting SRO services (without integration ID)
      • Support alerts impacting services of different teams
    Version 18.2.1 - May 2021
    • Changed:
      • Performance improvements
      • Fixes
    Version 18.1.0 - March 2021
    • New:
      • Alert rules context - Enable users to set the context for rule execution using key/value pairs
      • Pre-defined conditions - Use pre-defined, script based conditions to enable user-friendly rules setup on SRO screens
      • Alert rules dependency - Support start-to-finish dependency of rule execution