Partner Relationship Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Partner Relationship Management release notes

    The Partner Relationship Management (PRM) application on the ServiceNow Store streamlines how enterprises engage and collaborate with their partner ecosystem. It provides a unified workspace to manage the entire partner lifecycle, enabling sales, delivery, marketing, and operations teams to gain real-time visibility into partner performance and personalize engagement based on partner programs and segmentation. The partner portal simplifies enablement, insights, and transaction workflows, fostering stronger and more strategic partner relationships.

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    Key Features and Enhancements by Version

    • Version 7.0.0 & 6.0.0 (June 2026): Minor enhancements including updated portal background header image, improved navigation to Quotes in the portal, and list refreshes in the partner overview.
    • Version 5.1.0 & 4.1.0 (May 2026): Updated navigation paths in the partner portal, changed default business type function to "Sales & Service," and implemented security upgrades.
    • Version 5.0.1 & 4.0.1 (March 2026): Added a properties module under PRM in app navigation, fixed partner overview defects, resolved performance issues, updated terminology from "Business Location" to "Business organisation," and improved portal navigation.
    • Version 3.1.0 (January 2026): Added Quote related list in partner overview and introduced properties module under PRM navigation.
    • Version 3.0.0 (December 2025): Configured criteria for partner program and partner program relationship tables, added list and form views for new entities, enhanced related lists for channel partners, and updated partner overview page and program relationship tables.
    • Version 2.1.0 (August 2025): Enabled workspace access and Partner 360 view for enterprise users, updated channel partner and program fields, mapped channel partner records to company records for consistency, allowed tracking of sold products and install base, and improved partner portal and workspace UI/UX.
    • Version 2.0.0 (May 2025): Initial release delivering a unified PRM workspace for managing the partner lifecycle, real-time partner performance visibility, personalized partner engagement, and a simplified partner portal experience.

    Practical Benefits for ServiceNow Customers

    • Centralized management of partner relationships across multiple teams with enhanced visibility and control.
    • Improved partner portal navigation and interface for a better partner experience and streamlined workflows.
    • Security enhancements and updated business functions to align with evolving organizational needs.
    • New modules and related lists that provide deeper insights into partner activities such as quotes and properties.
    • Enterprise users gain comprehensive views and tracking capabilities for partner performance and product installations.

    Version history for the Partner Relationship Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.0.0 - June 2026
    • Minor enhancements:
      • Updates to portal background header image
      • Navigation to Quotes in portal
      • List refresh in partner overview, and so on
    Version 6.0.0 - June 2026 (Zurich)
    • Minor enhancements:
      • Updates to portal background header image
      • Navigation to Quotes in portal
      • List refresh in partner overview etc.,
    Version 5.1.0 - May 2026
    • Changed:
      • Updated navigations paths in the Partner portal
      • Changed default business type function to "Sales & Service"
    • Security upgrades
    Version 4.1.0 - May 2026 (Zurich)
    • Changed:
      • Updated navigations paths in the Partner portal
      • Changed default business type function to "Sales & Service"
    • Security upgrades
    Version 5.0.1 - March 2026 (Australia)
    • New: Added properties module under PRM in app navigation
    • Fixed:  Fixed partner overview defect for Y.
    • Fixed performance issue in screen condition.
    • 'Business Location' is updated to 'Business organisation'
    • Updates to portal navigation.
    Version 4.0.1 - March 2026
    • Fixed: Fixed partner overview defect for Y.
    • Fixed performance issue in screen condition.
    • 'Business Location' is updated to 'Business organisation'
    • Updates to portal navigation.
    Version 3.1.0 - January 2026
    • New:
      • Added Quote related list in partner overview
      • Added properties module under PRM in app navigation
    Version 3.0.0 - December 2025
    • New:
      • Configured Criteria to partner program and partner program relationship tables
      • List  and form views for new entities
      • Addition of new related lists to channel partner Changed
      • Updates to partner overview page
      • Updates to partner program relationship tableFixedNARemovedNA
    Version 2.1.0 - August 2025
    • New:
      • Workspace access for enterprise users.
      • Partner 360 view for enterprise users.
      • Updates to the channel partner, program and partnership table fields.
      • Map and configure the channel parter record entities to the company record to ensure consistency between the two records.
      • Enterprise users can track sold products and install base.
    • Fixed: Improved UI/UX for Partner Portal and Workspace.
    Version 2.0.0 - May 2025
    • Partner Relationship Management (PRM) transforms how enterprises engage and collaborate with their partner ecosystem. PRM will deliver a unified workspace for sales, delivery, marketing, and operations teams to manage the entire partner lifecycle.
    • With PRM, organizations gain real-time visibility into partner performance, can personalize engagement based on partner programs and segment, and foster stronger, more strategic relationships.
    • Partners will benefit from a simplified portal experience that brings together enablement, insights, and transaction workflows, allowing them to focus on growth and value creation for themselves and the enterprise.