Now Assist for CMDB release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Now Assist for CMDB release notes

    Now Assist for CMDB is a ServiceNow application designed to support Configuration Management Database (CMDB) owners and administrators by providing Generative AI-powered skills that simplify CMDB management tasks. The application improves data governance, search capabilities, and configuration item (CI) creation through agentic workflows and AI-driven insights.

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    Key Features

    • Agentic Workflows: Includes workflows for CMDB governance, searching the CMDB, and creating configuration items to help admins maintain data health, trustworthiness, and completeness.
    • Search Enhancements: Supports keyword and IP address searches, enabling users to find CIs easily without deep knowledge of the data model. Inline CI selection and CI summaries improve user experience.
    • CI Details and Summaries: Provides detailed attribute information and concise summaries for CIs directly within the CMDB workspace, sourced from ServiceNow product documentation.
    • MCP Connectivity: Allows integration with agentic tools through exposed MCP endpoints in search and CI creation workflows.
    • Template Preview for Remediation: Enables users to preview the effects of remediation templates before applying them during deduplication processes.
    • Default Enablement of Skills: All AI skills and workflows are enabled by default upon plugin installation, with control available via the Now Assist Admin Panel.

    Improvements and Fixes

    • Regular security updates and fixes to ensure compliance and protect CMDB data.
    • Performance optimizations across search, governance, and CI creation workflows for smoother operation.
    • Resolved upgrade dependencies and bug fixes to maintain stability, including third-party model support improvements.

    Practical Benefits for ServiceNow Customers

    By leveraging Now Assist for CMDB, customers can expect enhanced accuracy and efficiency in managing CMDB data, improved governance support for data admins, and streamlined CI creation processes. The AI-driven search and governance tools reduce the complexity of navigating the CMDB, enabling better data trust and quicker insights. Integration capabilities with agentic tools and default enabled AI skills simplify adoption and ongoing management.

    Version history for the Now Assist for CMDB application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.8.0 - June 2026
    Fixed: Security fixes
    Version 3.6.0 - May 2026
    • New: MCP connectivity: The Search CMDB and Create configuration item agentic workflows now expose MCP endpoints, enabling agentic tool integration.
    • Changed: 3P (third-party) Model support updates.
    Version 2.5.4 - May 2026
    Fixed: Fixed dependency issue that caused upgrade issues on Yokohama patch 11 (YP11).
    Version 3.2.1 - April 2026
    • New: The 'Keyword Search' capability now supports focused IP address search of CMDB data. Users can enter IP addresses directly to find all CIs associated with those addresses.
    • Fixed: Defect fixes related to 3P model (third-party model provider) support.
    Version 3.0.2 - March 2026
    New: Get detailed information about any CI attribute while creating a CI or while viewing a CI form in the CMDB workspace. ServiceNow product documentation provides the information.
    Version 2.5.3 - January 2026
    • Fixed:
      • Performance fixes for 'Search CMDB'
      • Security fixes
    Version 2.5.2 - December 2025
    • Changed:
      • All skills and agentic workflows are now enabled by default when the plugin is installed.
      • Admins can turn them off using the Now Assist Admin Panel.
    • Fixed:
      • The sn_cmdb_admin role is required to execute the Create configuration item agentic workflow (PRB1961894)
      • Security fixes
    Version 2.4.1 - October 2025
    • Fixed:
      • Performance fixes
      • Bug fixes
    Version 1.3.0 - October 2025

    Fixed: Security fixes.

    Version 2.3.0 - September 2025
    Fixed: Security fixes.
    Version 2.2.1 - August 2025
    • New:
      • Improvements to the CMDB governance agentic workflow:
        • To help users understand the value of each step in the process, responses include richer context 
        • Performance improvements
      • Improvements to Search CMDB agentic workflow:
        • UX improvements to keyword search:
          • Users can now select the CI inline when multiple CIs are returned as matches
          • A summary of the CI now appears in the conversation
        • Performance improvements
      • Performance improvements to the CI creator agentic workflow
    Version 2.1.1 - August 2025
    Fixed: Bug fixes.
    Version 2.1.0 - May 2025
    • New:
      • Agentic Workflows
        • Provide advice on CMDB governance: Data admins and owners need help with the overwhelming task of data governance.​ This workflow supports admins and owners with data health and ongoing governance, as data models and integrations grow. The objective is to ensure that you trust you data for the evolving outcomes you want to achieve.
        • Search CMDB: Consumers of CMDB find it hard to get insights from CMDB data without having a deep knowledge of the data model.​ This team of agents tackles different types of CMDB search queries including keyword searches, single table searches with dot walks, and multi-table searches involving relationship navigation.
        • Create Configuration Item: This workflow can help in scenarios where a CMDB editor has to manually create a CI record correctly with the right set of attributes. The IRE application processes each prospective CI to ensure that the CI record is complete, correct, and is not a duplicate.
    Version 2.0.0 - March 2025
    New: An OOB agent built using Agentic AI framework, which given a CI guid looks up a CI and generates the summary for that CI. This agent can now be leveraged in any use cases which involve looking up a CI and getting concise information about that CI.
    Version 1.1.0 - February 2025
    New: Select Review existing templates and then follow the suggestions to preview the results of applying a remediation template. Now Assist generates a preview of the results of applying a template without actually running the remediation process. You can preview the results for any existing template. When you see the desired result in a preview, you can specify that template and proceed with the deduplication process.
    Version 1.0.3 - November 2024
    CMDB is ServiceNow's system of record, pivotal to driving a host of business outcomes. CMDB admins and owners ingest and manage the data within the CMDB. Now Assist for Configuration Management Database (CMDB) provides Generative AI powered skills that are built to help CMDB owners and admins do their work more seamlessly.