Legal Virtual Agent Conversations release notes

  • Release version: Store
  • Updated August 4, 2022
  • 1 minute to read

    • Version history for the Legal Virtual Agent Conversations on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.3.1 - August 2022
    Changed: If Universal Request integration is available, then the Legal Request virtual agent topic generates a Universal Request number instead of Legal Request number.
    Version 1.2.2 - December 2021
    Changed: Virtual Agent conversation topics for Legal Service Delivery are grouped under the Legal Service Delivery category.
    Version 1.2.1 - September 2021
    Fixed: Fixes and minor changes.
    Version 1.1.1 - June 2021
    New: Option to connect to a live agent in the Legal department
    Version 1.0.1 - March 2021
    • New:
      • Automates handling of repetitive requests
      • Reduces the response time to your employee needs
      • Integrates with legal services to create requests on behalf of employees