Guest Walk-up Experience for Customer Service release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Customer Service Management Guest Walk-up Experience for Customer Service on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.1.0 - June 2026
    Defect fixes
    Version 2.0.1 - March 2026
    Bug fixes.
    Version 1.4.0 - December 2025
    Bug fixes.
    Version 1.3.0 - August 2025
    Bug fixes.
    Version 1.2.0 - May 2025
    Bug fixes.
    Version 1.1.9 - February 2025
    Fixes.
    Version 1.1.4 - August 2023
    Fixes.
    Version 1.1.3 - February 2023
    Fixed: bug fixes.
    Version 1.1.2 - November 2021
    Fixed: Performance improvements to appointment booking flow.
    Version 1.1.1 - August 2021
    Fixed: bug fixes.
    Version 1.1.0 - June 2021
    • Fixed:
      • WCAG 2.1 fixes
      • Functional bug fixes
    Version 1.0.6 - February 2021
    Fixed: Support for custom portal url in email notifications Guest walk-up appointment booking and reschedule is failing after upgrading to PP6/ PP4 HF4.
    Version 1.0.5 - November 2020
    Fixed: Guest user appointment booking fails after any pending appointment is cancelled.
    Version 1.0.4 - October 2020
    • Fixed:
      • Appointment booking for guest user not honoring the location time zone configuration
      • When a registered user books an appointment using guest flow, 2 appointment confirmation emails are sent to the user
    Version 1.0.2 - August 2020
    This application extends the Walk-up Experience feature for guest users. Walk-up Experience (for registered users) for Customer Service Management was released in Paris.