Version history

Version 1.6.0 - June 2026

• Synthetic Monitoring -- Defect Fixes
  • Usability
    • Alerts tab controls (Edit, Export, Personalized Fields) are now fully responsive.
    • Express List search returns accurate results for all search terms.
    • Dashboard navigation from a Service Observability table no longer briefly shows a "Page not found" error.
    • Monitor layout no longer shifts after saving.
    • Modal padding and styling are corrected across endpoint selection, confirmation, and recommendation card views.
  • Monitor Accuracy
    • Monitor status now correctly reflects test location availability when a location goes offline.
    • Tests using HEAD and OPTIONS HTTP methods no longer get stuck in PENDING state.
  • Performance
    • Saving or viewing a monitor record is significantly faster, resolving delays that previously exceeded 4 seconds.
  • Data Integrity
    • Duplicate HTTP endpoints can no longer be saved.
    • The MID Server Location API now correctly enforces a one MID server per location limit.
  • Platform & Infrastructure
    • Code signing signatures are now included for MID Server Script Includes.
    • ACC plugins for unsupported ARM64 architectures are no longer bundled with Synthetic Monitoring.
    • Localization improvements

Version 1.5.1 - March 2026

• NewREST API for Monitor ManagementYou can now create, update, and manage synthetic monitors through our REST API with support for both JSON and CSV formats.
• Import existing tests from other monitoring vendors quickly and efficiently
  • Deploy hundreds or thousands of monitors programmatically to match your organization's growth
  • Integrate monitor creation into your existing CI/CD pipelines, service catalog requests, or change management processes
• Key capabilities:
  • Full CRUD operations for synthetic monitors
  • Bulk operations via CSV upload for large-scale deployments
  • JSON API for programmatic integration with existing tools and workflows
• One-Click Monitor Creation from IncidentsWhen investigating incidents involving services with relationships to unmonitored endpoints, you can now create synthetic monitors with a single click directly from the incident form.
• Instantly convert reactive incident response into proactive monitoring coverage
  • Ensure you're alerted to issues before they impact users again
  • ServiceNow automatically identifies unmonitored endpoints related to the affected service using CMDB relationships
• How it works:
  • ServiceNow analyzes the incident and identifies related services and endpoints
  • Unmonitored endpoints are flagged with a one-click option to create synthetic monitors
  • Monitors are automatically configured
  • Your monitoring coverage expands organically as your team responds to incidents

Version 1.4.4 - December 2025

• New:
  • Faster troubleshooting with full alert context
    • You can now view the complete alert history for any monitor and dive directly into each alert’s details. Additional you will now be able to move from an alert straight back to that monitor’s recent results, giving teams a seamless, end-to-end path for faster issue identification and resolution.
  • Smarter alert organization with tags
    • Alerts generated by a monitor now inherit and display tags, making it easier to filter, group, and understand alert context across services and environments.
  • Expanded coverage for OAuth-protected endpoints
    • Synthetic Monitoring now supports endpoints that require OAuth credentials, allowing you to validate availability and user journeys across more of your secured services.
• Fixed: Authorization headers for MID and current instance locations now work as expected (PRB1954216).

Version 1.3.1 - August 2025

• New:
  • Run Tests from Your Existing MID Server
    • Execute synthetic HTTP checks directly from your MID Server--no need for additional infrastructure like Agent Client Collectors. Simplify deployment using tools you already trust.
• Create HTTP Endpoints In-Form
  • Add new HTTP endpoints directly within the Synthetic Monitoring form. No context switching, just faster setup and onboarding of new services.
• Assign Alerts to Support Groups
  • Route alerts to the right team automatically by assigning support groups per monitor. Speed up triage and improve service reliability.

Version 1.2.4 - June 2025

• New: Synthetic Data integration with Service Observability dashboards: Synthetic monitoring data can now be integrated into Service Observability dashboards, providing a unified view that accelerates issue detection and resolution. By combining proactive synthetic tests with real-time telemetry, teams can quickly identify anomalies, correlate signals, and pinpoint root causes streamlining incident triage and minimizing downtime.
• Fixed:
  • Improved type-ahead filtering logic: Enhanced the filtering algorithm in type-ahead inputs to return more accurate and relevant results, improving user experience when configuring or selecting monitors (PRB1893072).
  • Resolved issue with deleted monitors continuing to run: Fixed a bug that caused synthetic monitors to continue executing after deletion. Deleted monitors are now fully removed and no longer generate traffic or results post-deletion.
  • Permission scoping corrections: Addressed multiple permission scoping issues to ensure users only access data and actions appropriate to their roles. This improves both security and usability across the application.

Version 1.2.3 - May 2025

• We're excited to announce a new release of the Synthetic Monitoring App with powerful improvements designed to improve performance, flexibility, and usability. Here's what's new: Run Monitors from ServiceNow-Hosted Locations
  • Execute synthetic monitors from ServiceNow-hosted location, enabling closer integration with your instance and reducing the need for external test runners.
  • Run synthetic monitors from multiple test locations
  • New Assertions: Response Time and Body Content
    • Response Time Assertion: Ensure that your services are meeting performance expectations by setting thresholds for response times.
    • Body Content Assertion: Validate that specific content exists (or doesn't) in the response body, enabling more accurate end-to-end checks.
  • Bulk Edit Capabilities
  • • Update inputs across multiple monitors simultaneously
    • Modify locations, credentials, or alerts in just a few clicks
  • Improved Filtering and Usability Enhancements
    • Improved filtering logic with smarter, more intuitive UI

Version 1.0.1 - March 2025

For this release, the name of the app has changed from SOW Synthetic Monitoring to Synthetic Monitoring.

Version 1.0.0 - February 2025

The synthetic monitoring application empowers organizations to proactively manage and improve the performance and availability of critical services. By simulating user transactions on API endpoints, this solution identifies performance bottlenecks, ensures uptime, and optimizes user experiences.