Workplace Maintenance Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Workplace Maintenance Management release notes

    Workplace Maintenance Management on the ServiceNow Store helps workplace maintenance planners efficiently manage preventive and corrective maintenance for facility assets and soft services. It provides visibility into maintenance case trends, enabling better decision-making and operational efficiency.

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    Key Features and Enhancements

    • Preventive and Corrective Maintenance Management: Plan and track maintenance for assets like chairs and services such as housekeeping, with visibility into case trends.
    • Maintenance Plans and Schedules: Create, publish, and manage maintenance plans, including support for draft states and multiple case templates.
    • AI Optimization: Introduced an AI agent to optimize cleaning schedules and other maintenance plans based on expected attendance (version 1.9.1).
    • Interactive Floor Maps: Maintenance request catalog items now support interactive floor maps across languages (fixed in version 1.10.5).
    • New Dashboards and Analytics: Maintenance Management Dashboard introduced to track preventive vs. corrective maintenance trends, with enhanced analytics and user journey tracking.
    • Improved User Experience and Accessibility: UI fixes, keyboard shortcuts, and accessibility improvements have been applied consistently.
    • Role and Security Updates: Role management refined to control access to Maintenance Management modules, with ongoing security fixes and performance improvements.
    • System Integration and Data Management: New tables introduced for service configurations and maintenance plan records, with migration scripts to replace deprecated tables.
    • Localization and Time Zone Handling: Fixed timezone issues affecting scheduled jobs and case generation, ensuring accurate maintenance scheduling.

    Key Outcomes for ServiceNow Customers

    • Enhanced ability to plan, schedule, and monitor maintenance activities, improving operational efficiency and asset uptime.
    • Optimized maintenance schedules driven by AI to better align with workplace attendance, reducing unnecessary maintenance efforts.
    • Improved user interfaces and interactive tools, such as floor maps and dashboards, enabling easier navigation and decision-making.
    • Reliable handling of maintenance cases with fixes to case creation, filtering, and calendar views, ensuring accurate maintenance tracking.
    • Better security and accessibility compliance supporting enterprise standards and user needs.
    • Streamlined role management to control module access and ensure proper permissions.

    Version history for the Workplace Maintenance Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.11.0 - June 2026
    Changed: Workplace cases now open the record-page in Workplace Central.
    Version 1.10.9 - April 2026
    Increasing version number to align with the releases.
    Version 1.10.5 - March 2026
    • Fixed:
      • Opening the Maintenance Request catalog item did not show the interactive floor map for all languages.
      • Performance improvements when creating maintenance plans with a large set of items.
    Version 1.10.1 - December 2025
    • Fixed:
      • Maintenance plan records are not getting filtered when searching for a keyword in copy schedule pop up
      • Preventive maintenance cases do not open on the correct time
      • Maintenance Plan issues: Last Completion Time shows prematurely on schedule edit, and generated maintenance cases are missing from the Overview page.
    Version 1.9.1 - September 2025
    • New: New AI Agent to optimize cleaning schedules and other other maintenance plans based on expected attendance.
    • Fixed: Schedules could not be copied as the dropdown is showing as empty when clicking on it.
    Version 1.8.1 - August 2025
    Fixed: Unable to copy an existing schedule to a new maintenance plan.
    Version 1.7.0 - May 2025
    • Changed: Workplace Maintenance Management dashboard list views have been relocated to the common page within Workplace Central.
    • Fixed: Scheduling was generating duplicate records in Workplace Maintenance Management.
    Version 1.6.0 - February 2025
    Fixed bug related to Submit a Maintenance Request record producer.
    Version 1.5.0 - November 2024
    Fixed a few Accessibility and Security issues.
    Version 1.4.3 - August 2024
    Fixed: Minor issues related to UI and plan records dates.
    Version 1.4.0 - May 2024
    • New:
      • You can now publish maintenance plans that are saved in Draft state.
      • Demo data has been added for maintenance cases and services.
    • Fixed:
      • The issue with case creation in cases of canceled maintenance plans has been fixed.
      • A few maintenance cases did not appear in the calendar view for specific date formats. This has been fixed now.
      • Maintenance cases were generated for maintenance plans with end dates that were past the due date. This has been fixed now.
    Version 1.3.1 - February 2024
    • New:
      • Support for multiple case templates
      • New table "Workplace Maint Plan Service Configurations" to store the service configurations
      • New table Workplace Maintenance Plan Record
      • Introduced Appsee Analytics user journey tracking New Maintenance Plan creation flow and Tracking a Maintenance Plan flow
    • Changed: Scheduled job that generates cases picks the appropriate service configuration for a plan record
    • Fixed:
      • Time zone issues while generating plan records
      • Time zone issues in the scheduled job that generates cases
    • Removed: Deprecated table Workplace Maintenance Schedule Service (Workplace Maint Plan Service Configurations table to be used in its place). Fix script migrates records to the new table.
    Version 1.0.13 - November 2023
    Fixed: Issues related to creation of maintenance plans and schedules.
    Version 1.0.10 - August 2023
    Fixed: Security and Performance issues.
    Version 1.0.6 - May 2023
    New: New Maintenance Management Dashboard to track preventive versus corrective maintenance case trends.
    Version 1.0.4 - March 2023
    • Fixed:
      • UI fixes:
        • My Plans widget name fixed.
        • Calendar view auto refreshes when a new schedule or case is added.
        • Formatting Alerts on the UI.
        • Fixed the 'Page not found' error when clicking a maintenance plan link from schedule.
        • Date validations.
        • Filters and Settings in Maintenance Cases related list.
        • Error Messages.
      • Roles:
        • The enterprise_asset_editor role was removed from sn_wsd_maintenance.writer role.
        • The availability of the Maintenance Mgmt module in Workplace Central is driven by roles.
      • Accessibility:
        • Key board short cuts fixed.
      • Security fixes: Some security fixes.
    Version 1.0.3 - February 2023
    ServiceNow Workplace Maintenance Management enables workplace maintenance planners to plan for preventive maintenance for facilities assets (chairs, etc.) and soft services like house-keeping, etc. At the same time, there is a provision to capture corrective or reactive maintenance like spills or messes or other breaks. Provide visibility into the preventive v/s corrective cases and associated trend and enables better decision making.