License and Permit Playbook release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of License and Permit Playbook release notes

    The License and Permit Playbook is a packaged application designed to help governments streamline and modernize the delivery of licenses and permits. It aims to simplify processes, improve user experiences for individuals and businesses, and reduce the need for costly custom development. The playbook is regularly updated to enhance functionality, accessibility, translations, and system performance.

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    Key Features

    • Application intake improvements, including gathering optional documents and better data collection on constituent/business portals.
    • Support for creating and submitting license/permit applications on behalf of others and for multiple parties.
    • Digital generation of license and permit copies using integrated document templates.
    • Expanded playbook activities such as adding inspection steps without manual configuration.
    • Enhanced approval workflows with simplified activities for approvers.
    • Updated fee card designs to clearly communicate fee impacts from configuration changes.
    • Accessibility enhancements including ARIA support and improved interface usability at various zoom levels.
    • Localization support with translations and fixes for internationalization issues.

    Version Highlights and Fixes

    • Version 3.12.5 (June 2026): Minor release adding translations and accessibility improvements.
    • Version 3.12.0 (May 2026): Introduced new playbook activity for optional document collection during application intake.
    • Version 3.11.5 (April 2026): Resolved display issues for geographical fields, improved UI responsiveness, fixed translation strings, and corrected button duplications.
    • Versions 3.0.x (2025): Fixed various bugs related to license creation, price listing, form displays, workflow indicators, and improved system performance by removing obsolete functions.
    • Version 2.1.0 (November 2024): Major update enhancing the applicant data model, improving portal experience, and adding accessibility compliance.
    • Version 2.0.1 (February 2024): Added capabilities to generate digital documents, add inspection activities dynamically, and support multi-party applications.
    • Initial Release (November 2023): Launched the playbook to provide a modern, out-of-the-box solution for license and permit processing for governments.

    Practical Benefits for ServiceNow Customers

    Customers using this playbook can expect a ready-made, configurable solution that accelerates deployment of license and permit workflows. It reduces reliance on custom code, ensures regulatory compliance through localization and accessibility, and enhances user satisfaction with improved interfaces and streamlined processes. Regular updates keep the playbook aligned with ServiceNow platform releases and evolving customer needs.

    Version history for the License and Permit Playbook application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.12.5 - June 2026
    Minor release. Added translations. Accessibility enhancements.
    Version 3.12.0 - May 2026
    New: new playbook activity for gathering optional documents during application intake
    Version 3.11.5 - April 2026
    • Fixed:
      • Geographical field values entered by the Service Applicant are now correctly displayed on the Service Applicant Record (PRB2003648)
      • Resolved test failures caused by the removal of the onRecordLicensePermit method from LicensePermitImpl (PRB1890794)
      • At 400% zoom, the Case Task for Requester Approval Activity no longer requires two-directional scrolling to view full content, including the message input field (PRB1956676)
      • Resolved test failures caused by PriceListJSON in script include (PRB1888583)
      • In Japanese environments, the "Move to Process" action button now renders correctly and is no longer replaced by "Mark Complete" (PRB1981383)
      • Hardcoded strings in the License and Permit Playbook are now exposed for translation via Playbook Localization, resolving i18n issues across Public Sector Digital Services (PRB1968514)
      • The Confirm Application Details activity no longer displays duplicate buttons (PRB1980270)
      • Concatenated strings in the License and Permit Playbook have been separated to prevent grammatical issues in translated languages (PRB1981033)
    Version 2.1.4 - September 2025
    Fixed: Bug fixes for versions compatible with the Xanadu release
    Version 3.0.6 - August 2025
    Fixed: Resolved minor issues with creating a license and permit and price listing of a license and permit.
    Version 3.0.5 - August 2025
    • Fixed:
      • Responsibility Field in 'Add Related Parties' Activity: Fixed to show appropriate options.
      • Items Received Card Not Displaying: Now visible for the Business Agent.
    Version 3.0.4 - May 2025
    • Fixed:
      • Pre-eligibility questions-related issues
      • Form display issues
      • Workflow status indicators showing incorrect completion status
    • Removed: showPayment" function to improve system performance
    Version 2.1.2 - January 2025
    Fixed: Ensure constituent information is auto-populating correctly in "on behalf of" application scenarios.
    Version 2.1.0 - November 2024
    • New: Playbook experience when initiating applications for licenses/permits on the constituent/business-facing portal
    • Changed:
      • Modified the application intake phase to provide a better experience when collecting required application information
      • Updated the applicant data model to include business contacts
      • Incorporated the license/permit fee summary card into the item received records on the constituent/business-facing portal
      • Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.
    Version 2.0.2 - June 2024
    Fixed: Resolved string literals to be translated.
    Version 2.0.1 - February 2024
    • New:
      • Generate digital copies of licenses/permits from within the playbook with newly incorporated document template functionality.
      • If needed, add additional inspection activities from within the playbook without having to manually configure these steps.
      • Create and submit license/permit applications on behalf of someone else.
      • Create and submit multi-party license/permit applications.
    • Changed:
      • Streamlined the approval workflow by simplifying activities performed by approvers.
      • Improved the fee card design for better communication around how fees are impacted when license/permit configuration changes are made.
    Version 1.0.2 - November 2023
    The License and Permit Playbook provides governments with a packaged playbook built to simplify and modernize the delivery of licenses and permits – enabling governments to focus on providing innovative experiences for individuals and businesses, rather than developing and maintaining expensive bespoke or custom solutions.