ServiceNow Lens release notes
Version history for the ServiceNow AI Lens application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 1.1.1 - August 2025
- New: Google Gemini and Anthropic Claude on AWS are available as AI model providers for ServiceNow Lens in addition to Azure OpenAI.
- Version 1.0.0 - May 2025
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- The ServiceNow Lens application extracts and comprehends data from emails, images, handwritten notes and forms, websites, and applications. ServiceNow Lens integrates with ServiceNow forms so that you can create or update
records to auto-fill in your form fields. By connecting to a ServiceNow instance, you can also use ServiceNow Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. ServiceNow
Lens is a desktop application that you can download for both Windows and macOS operating systems.
- Boost productivity by scanning artifacts and auto-filling information into forms instead of manually typing.
- Preview outcome by providing specific instructions and analyzing.
- Get insights from multiple images to take appropriate actions.
- The ServiceNow Lens application extracts and comprehends data from emails, images, handwritten notes and forms, websites, and applications. ServiceNow Lens integrates with ServiceNow forms so that you can create or update
records to auto-fill in your form fields. By connecting to a ServiceNow instance, you can also use ServiceNow Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. ServiceNow
Lens is a desktop application that you can download for both Windows and macOS operating systems.