Operational Sustainability Management release notes

  • Release version: Store
  • Updated September 10, 2025
  • 2 minutes to read
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    Summary of Operational Sustainability Management release notes

    The Operational Sustainability Management application on the ServiceNow Store supports customers in managing Environmental, Social, and Governance (ESG) programs through a unified platform. It enables tracking, reporting, and managing ESG goals and performance efficiently.

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    Version Highlights and Updates

    • Version 21.0.4 (September 2025): Addressed security vulnerabilities and minor metric-related issues to enhance application stability and security.
    • Version 19.1.5 (November 2024): Improved accessibility for users with low vision and those using assistive technologies by optimizing workspace zoom capabilities, along with security fixes.
    • Version 18.1.0 (June 2024): Updated dependencies to the latest versions of related GRC applications and improved event mappings for declarative actions, enhancing integration and functionality.
    • Version 18.0.3 (February 2024): Updated roles within ESG Management (administrator, data owner, program manager) for better role management; enhanced material topic tracking with updated states; added new disclosure-related tables; deprecated outdated risk-related tables.
    • Version 17.0.1 (August 2023): Streamlined page creation and maintenance with a new record page template; enhanced metric reporting capabilities; updated workspace pages for improved user experience.
    • Version 16.1.2 (May 2023): Introduced ESG disclosure reporting integration with Microsoft 365; segregated authority documents by ESG domain; added new roles to support administrative and reporting functions.
    • Version 16.0.5 (February 2023): Added granular roles for modular access control on core tables; modified existing persona roles to inherit these granular roles for improved security and role management; fixed translation gaps.
    • Version 15.1.1 (November 2022): Resolved translation issues and refined role configurations on workspace landing pages; introduced ESG admin role.
    • Version 15.0.2 (August 2022): Launched the foundational ESG Management and Reporting application aimed at helping customers track and report ESG goals and performance across Environmental, Social, and Governance pillars.

    Practical Benefits for ServiceNow Customers

    • Efficient ESG program management with centralized tracking and reporting capabilities.
    • Improved accessibility and user experience for diverse users including those relying on assistive technologies.
    • Enhanced security posture through regular vulnerability fixes and updated role-based access controls.
    • Seamless integration with other ServiceNow GRC applications and Microsoft 365 for comprehensive ESG disclosure reporting.
    • Modular role management enabling granular permissions and better governance of ESG data and processes.
    • Continuous updates to data structures and application templates that simplify maintenance and improve reporting accuracy.

    Version history for the Operational Sustainability Management Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 21.0.4 - September 2025
    Fixed: Security vulnerabilities and minor issues related to metrics
    Version 19.1.5 - November 2024
    • Fixed:
      • Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
      • Security fixes.
    Version 18.1.0 - June 2024
    • Changed:
      • Updated dependency of this app to latest version (18.1.1) of GRC: Metrics.
      • Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.
      • Updated dependency of this app to latest version (18.1.4) of GRC: Policy and Compliance Management.
      • Updated event mappings of declarative actions with Form controller
    Version 18.0.3 - February 2024
    • Changed:
      • Roles updated in the ESG Management application
        • Several roles such as ESG administrator, ESG data owner, and ESG program manager have been updated in the ESG Management.
      • Material topic table updated
        • The State field in the sn_esg_material_topic table has been updated to include states for risk assessment. The Review state of a material topic has also been renamed to Approval.
    • Added:
      • The following new tables are added to the application:
        • sn_esg_disclosure_detail
        • sn_esg_disclosure_related_documents
        • sn_esg_disclosure_template
        • sn_esg_m2m_disclosure_metric_data_by_entity
    • Removed:
      • The following tables are deprecated:
        • sn_esg_m2m_risk_goal
        • sn_esg_m2m_risk_statement_goal
    Version 17.0.1 - August 2023
    • Changed
      • Streamline page creation, simplify maintenance, and minimize the cost of page ownership using the new record page template.
      • Exposed Metric list view to Reporting Disclosure Manager
      • Disclosure reporting capability is updated to perform aggregation of data for the period selected
      • Workspace record pages now extend new record page template which in turn extends standard record page template.
    Version 16.1.2 - May 2023
    • New:
      • Enables disclosure reporting for ESG using Microsoft 365 add-in
    • Changes:
      • Authority documents and citations are segregated by functional domain 'Environment, Social, Governance'
      • The following roles are added to ESG admin
        • report_user
        • sn_esg_msoff_intg.admin
      • The following roles are added to ESG disclosure manager:
        • report_user
        • sn_esg_msoff_intg.reader
    Version 16.0.5 - February 2023
    • New:
      • The following new roles are added on core tables in this application to modularize and grant granular access:
        • sn_esg.internal_disclosure_manager
        • sn_esg.internal_manager
        • sn_esg.internal_admin
    • Changed:
      • The following persona roles are modified to inherit the granular roles added:
        • Program manager (sn_esg.program_manager )
        • Data owner (sn_esg.data_owner)
        • Business user (sn_esg.reader)Reporting Manager(sn_esg.reporting_disclosure_manager)
        • Admin(sn_esg.admin)
    • Fixed: The translations are included for missing form labels and messages
    Version 15.1.1 - November 2022
    • Fixed:
      • Translation issues
      • Role configuration on workspace landing pages
    • New: ESG admin role introduced
    Version 15.0.2 - August 2022
    The ServiceNow ESG Management and Reporting application helps customers manage their ESG programs by providing them with a common platform to track and report goals and performance across the Environmental, Social, and Governance (ESG) pillars.