Subscription Management v2 release notes

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Store Release Notes

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Subscription Management v2 release notes

Release version: Store

Updated June 11, 2026

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Summary of Subscription Management v2 release notes

Subscription Management v2 is a ServiceNow Store application that provides enhanced visibility and control over your software subscriptions. It features an improved user interface focused on actionable data, real-time allocation and entitlement tracking, and reporting over time to help customers monitor subscription usage, maintain compliance, and make informed purchasing decisions.

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Key Features

Now Assist Usage Monitoring: Track Now Assist entitlements and usage across all instances, including detailed views by capability and domain name for domain-separated environments.
Workflow Data Fabric Monitoring: Visibility into token use rates by capability to better manage workflow consumption.
User-Based Subscription Management: Subscription allocation counts focus on active users only. Manual user-based allocation workflows have been streamlined or removed unless previously used, reducing complexity.
Custom Application and Table Mapping: Directly map missing custom applications and tables to subscriptions from lists, improving subscription accuracy.
Domain Separation Support: View subscriber information by domain for user-based subscriptions, enhancing multi-domain management.
Subscription Allocation Tools: Allocate subscriptions efficiently using recommended groups, including options to select all suggested groups.
On-Premise Support: Manage subscription usage with Subscription Management in on-premise environments.
Improved Usage Models: Transition from rolling 365-day usage views to contract anniversary burn-down models for Now Assist, aligning usage resets to contract dates.
Accrual Time Visibility: New fields display the last accrual time for usage data, improving data recency assessment.
Performance and Accuracy Enhancements: Backend updates, high-priority performance fixes, and exclusion of demonstration instances from usage counts ensure accurate reporting.

Practical Implications for ServiceNow Customers

Customers gain clearer, real-time insights into subscription consumption and compliance, aiding in cost management and license optimization.
Enhanced monitoring of Now Assist and Creator Plus usage supports better control over entitlements across all instances.
User-based allocation improvements reduce confusion by focusing on active users and simplifying workflows, which helps administrators manage subscriptions more efficiently.
Support for domain separation allows enterprises with segmented environments to manage subscriptions per domain effectively.
Direct mapping of custom applications and tables streamlines subscription alignment with actual usage, reducing manual effort and errors.
Updates to usage calculation models and reporting provide more transparent and contract-aligned views of consumption.
On-premise support extends subscription management capabilities to customers running ServiceNow in their own data centers.

Version Updates

Most recent updates focus on backend improvements without customer-facing changes. Key feature introductions and usability enhancements occurred between 2024 and early 2026, including new monitoring capabilities, allocation logic changes, and performance fixes. Customers should consult their Account Executives for detailed questions on per-user product usage.

Version history for the Subscription Management v2 application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.