Customer Service Portal release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Customer Service Portal on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 25.3.3 - June 2026
    Defect fixes
    Version 25.3.0 - March 2026
    Bug fixes.
    Version 25.2.0 - December 2025
    • Changed: Added WCAG-compliant updates to improve accessibility.
    • Fixed: Bug fixes.
    Version 25.1.0 - August 2025
    Bug fixes.
    Version 25.0.0 - May 2025
    Bug fixes.
    Version 24.0.0 - February 2025
    New: Includes a new business portal built using configurable widgets.
    Version 23.8.2 - December 2024
    Bug fixes and security fixes.
    Version 23.4.1 - May 2024
    • Fixed security issues as per the security recommendations
    • Accessibility fixes
    Version 23.3.1 - January 2024
    Bug fixes.
    Version 23.3.0 - November 2023
    New: Added support for right-to-left languages.
    Version 23.2.4 - August 2023
    Fixes.
    Version 23.2.3 - May 2023
    Fixes.
    Version 23.2.2 - March 2023
    Bug fixes.
    Version 23.2.0 - February 2023
    • The Customer Service Portal supports business-to-business (B2B) organizations to support their customers. The portal provides out of the box self-service capabilities for customers to search information or request assistance from a customer service agent.
      • Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications.
      • Customers can also manage their user profile, view assets and products and update their notification preferences.
      • Administrators can create users, manage registration, login and user role for others in their organization, assign contact to an asset, view and update customer contact information.