Conversational Appointment Booking release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Conversational Appointment Booking application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.5.2 - June 2026
    • Changed:
      • Conversational Appointment Booking now supports Now Assist Virtual Agent, enabling customers to schedule, reschedule, or cancel Walk-up appointments using native chat or Engagement Messenger.
      • Agents can delegate appointment management to the Virtual Agent mid-conversation using Conversation Autopilot.
      • Admins can configure appointment booking flows using the Appointment Booking Rich Control in Virtual Agent topics.
    Version 1.4.1 - March 2026
    Fixed: Internal security fixes as part of security directive.
    Version 1.2.1 - August 2023
    Fixed issue with cross scope application access.
    Version 1.2.0 - February 2023
    New: Updated the app to allow appointment booking without needing to provide a location.
    Version 1.1.3 - June 2022
    Fixed: Timezone bug. Users now see the dates correctly based on the timezone associated with the config/user/system default.
    Version 1.1.1 - April 2022
    Fixed: Minor issue where the date format would be incorrectly displayed in the topic.
    Version 1.1.0 - February 2022
    Changed: Updates to incorporate the Next Experience theming and branding changes.
    Version 1.0.4 - September 2021
    Conversational Appointment Booking enables customers to manage appointments using the ServiceNow Virtual Agent via native chat capabilities. Virtual Agent topics are provided to support Customer Service Management Walk-up appointments.