Version history

Version 1.2.0 - March 2026

• New:
  • Added validation checks to Reg Z resolution limit SLA to prevent triggering when required billing data (billing_cycle_days or statement_generation_date) is missing.
  • Added "Reg Z limit" duration script using billing_cycle_days and statement_generation_date from sold product.
  • Added new fields "Dispute reported date" and flag "Acknowledge sent" to the Card disputes transactions table.
• Changed:
  • Updated Reg Z Resolution and Acknowledgement SLAs to start from dispute_reported_date with custom duration calculation.
  • Updated the acknowledgement duration for Regulation Z (Reg Z) SLA to 30 days to align with regulatory compliance requirements.
  • Updated following Reg E SLAs to start from "Dispute reported date" field:
    • Reg E 90day resolution limit
    • Reg E acknowledgement
    • Reg E 45day resolution
  • Updated following Reg E SLAs duration type formula to be (elapsedDays = gs.dateDiff(current.card_dispute_transaction.dispute_reported_date, current.sys_created_on, true))
    • Reg E 20day provisional
    • Reg E 10day provisional
    • Reg E PC reversal

Version 1.1.3 - December 2025

Changed: Provisional Credit SLAs Schedule Update: Reg E provisional credit SLAs are updated to calculate breach time dynamically based on the case creation date, ensuring greater accuracy in the dispute resolution process.

Version 1.1.2 - October 2025

Fixed: REG E SLA Timing Accuracy - Fixed an issue where Regulation E SLAs were not being calculated correctly for Provisional Credit tasks. The condition was corrected to use cardDisputeTransaction.parent_case instead of just parent_case, ensuring proper SLA tracking. Additionally, retroactive start was enabled on the created field for card dispute transactions, ensuring accurate timing calculations.

Version 1.1.0 - March 2025

Changed: Changed the SLA definitions to Card disputes transaction table instead of Card disputes service.

Version 1.0.0 - August 2024

The Dispute Content Pack for US Regulations application is designed to support monitoring dispute cases effectively and take necessary actions. This application provides SLA definitions pertaining to Regulation E (Reg E) and Regulation Z (Reg Z), and track the dispute cases during life cycle