Omni-Experience Standard Feature Set release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Omni-Experience Standard Feature Set release notes

    The Omni-Experience Standard Feature Set on the ServiceNow Store is a comprehensive release bundle that includes Sidebar and the Admin Console for Conversational Experiences. It provides evolving capabilities to enhance conversational interfaces, collaboration, and administration within the ServiceNow platform. The release notes detail version history with important fixes, feature additions, and improvements from August 2022 through June 2026.

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    Key Features and Enhancements

    • Sidebar Collaboration Enhancements: Includes private discussions, multi-discussion support on records, message replies with integration to Microsoft Teams and Slack, and @mentions with notifications. Users can create discussions outside of task-based or interaction records and access Sidebar on mobile devices.
    • Native Integrations: Seamless integration with Microsoft Teams and Slack to normalize collaboration between agents and subject matter experts (SMEs).
    • Admin Console Improvements: Enhanced conversational interfaces admin settings, AWA Admin Console for centralized capability discovery and deployment, and product tours for virtual agent configuration. Also supports font-family customization and UX improvements.
    • UX and UI Enhancements: Sidebar conversation UI update with window manager, improved highlighting of Teams users, display of users with expertise related to records (requiring configured participant suggestion services), and accessibility improvements.
    • Security and Compliance: Additional Access Control Lists (ACLs) for Sidebar tables, domain separation support, and fixes aligned with platform security guidelines.
    • Performance and Stability: Numerous minor bug fixes across Sidebar, Conversational Interfaces Admin Console, and integrations to ensure smooth user experience.

    Practical Benefits for ServiceNow Customers

    • Enables richer, more interactive conversational collaboration directly within ServiceNow records and mobile devices.
    • Improves communication flow by allowing message-specific replies and native integration with popular collaboration platforms.
    • Simplifies administration of conversational experiences through consolidated consoles and guided product tours.
    • Enhances user experience with updated UI components and accessibility features, supporting broader user adoption.
    • Ensures security compliance with robust ACL implementations and domain separation capabilities.

    Expectations

    ServiceNow customers can expect regular updates that refine the conversational interface experience, fix defects promptly, and introduce new collaboration features aligned with evolving user needs. The release notes highlight ongoing commitment to seamless integration with external platforms, improved admin tools, and user experience enhancements, all supporting efficient conversational workflows within ServiceNow.

    Version history for the Omni-Experience Standard Feature Set application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 8.2.1 - June 2026 (Australia)
    • Fixed:
      • Additional Access Control Lists (ACLs) for some Sidebar tables
      • Additional Session Tab configurations for admins
      • Fixed missing domain name for Google Chat override page
    Version 8.1.6 - April 2026 (Australia)
    Fixed: Small defect fix for Channels and Integrations page in Conversational Interfaces Admin Settings.
    Version 7.4.0 - April 2026 (Zurich)
    Changed: Enhance Conversational Interfaces Admin Settings page for Google Chat app
    Version 6.4.10 - April 2026 (Yokohama)
    Fixed: Assistants list view in CI Admin Console.
    Version 8.1.5 - March 2026 (Australia)
    • New: Sidebar conversation UI update with window manager
    • Fixed: Various defect fixes for Sidebar and CI admin console
    Version 7.3.2 - December 2025 (Zurich)
    Fixed: Minor bug fixes for CI Admin Console and Sidebar.
    Version 7.2.2 - October 2025
    Fixed minor bugs.
    Version 7.2.1 - September 2025 (Zurich)

    Fixed minor bugs.

    Version 6.4.6 - October 2025

    Fixed minor bugs.

    Version 6.4.5 - September 2025 (Yokohama)

    Fixed minor bugs.

    Version 7.1.4 - August 2025 (Zurich)
    This release introduces the ability for users to reply to specific messages in a Sidebar discussion. For customers using Sidebar's integration with Microsoft Teams or Slack, replies to specific messages in Teams or Slack will be reflected in Sidebar accordingly.
    Version 6.4.4 - August 2025 (Yokohama)
    Fixed: Minor bugs in Conversational Interfaces admin console and Sidebar.
    Version 5.5.1 - June 2025 (Xanadu)
    Bug fixes and improvements to Sidebar and CI Admin Console.
    Version 6.3.4 - May 2025
    Fixed: Minor bugs in Conversational Interfaces admin console and Sidebar.
    Version 6.2.0 - March 2025 (Yokohama)
    Fixed minor bugs.
    Version 6.1.5 - February 2025 (Yokohama)
    • This version includes the following new features for Sidebar:
      1. Ability to create private discussions
      2. Ability to create discussions not associated with a record
      3. Native integration with Slack
    Version 5.3.2 - November 2024 (Xanadu)
    Minor bugs and fixes.
    Version 5.2.7 - August 2024 (Xanadu)
    • This version introduces the following new features:
      1. Ability to access Sidebar on mobile devices
      2. Ability to use NowAssist to summarize a Sidebar conversation
      3. Ability to add user groups to a Sidebar conversation
      4. Ability to use Sidebar outside of Task-based and Interaction records
      5. Ability to invoke the expert finder service most relevant to where the user accesses the Sidebar discussion from
    Version 4.1.1 - May 2024
    Bug fixes.
    Version 4.0.6 - March 2024 (Washington DC)
    Fixed: Minor issue for adding many attachments to Sideabar discussion.
    Version 4.0.5 - February 2024 (Washington DC)
    New: UX enhancements that display users who have expertise related to the record. This requires an appropriate participant suggestion service to be configured beforehand.
    Version 3.2.11 - January 2024
    • Fixed:
      • Fixed ACL issues as part of platform guidelines.
      • Supporting Dynamic view using scripted login.
    Version 3.2.1 - November 2023
    This version contains fixes for the sidebar.
    Version 3.1.9 - August 2023 (Vancouver)
    New for Sidebar:
    • Ability to create multiple discussions on a record.
    • Improved highlighting of Teams users across the Sidebar experience.
    • Basic domain separation support.
    Version 2.3.2 - May 2023
    Minor fixes.
    Version 1.2.5 - May 2023
    Minor fixes.
    Version 1.2.3 - March 2023
    Fixed: Fix related to attachment search in the Sidebar.
    Version 2.1.5 - February 2023
    • New:
      • AWA Admin Console: To help administrators discover AWA's available capabilities, install relevant plugins, and walk through the deployment of AWA from one single location​.
      • CI Admin console
        • Product tours for VA configuration records.
        • Support font-family customization on the web client (on branding page).
      • Sidebar:
        • @mentions: ability to call out specific users.
        • Ability for mentioned users to receive notifications.
        • Ability for users to edit and delete messages.
        • Native integration with Microsoft Teams: normalizes the collaboration experience between an agent on Sidebar and an SME on Teams.
    • UX fixes.
    Version 1.2.2 - November 2022
    Fixed:
    • Admin console: Minor cosmetic and UX improvements.
    • Sidebar: Cosmetic fixes for UI issues and accessibility related improvements.
    Version 1.1.17 - August 2022
    The Conversational Interfaces Omni-Experience Standard Feature Set is a release bundle that includes Sidebar and the Admin Console for Conversational Experiences.