Performance Analytics Content Pack for FSO release notes

  • Release version: Store
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Performance Analytics Content Pack for FSO Release Notes

    The Performance Analytics Content Pack for FSO provides updates and enhancements to analytics capabilities within ServiceNow. The release notes detail version history, highlighting key changes and new features aimed at improving user experience and data accessibility.

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    Key Features

    • Granular Admin Roles: Version 1.12.1 introduces feature-specific granular admin roles, enhancing security by adhering to least-privilege access principles.
    • Localization Support: Multiple updates include additional translations to improve usability across different regions.
    • Enhanced Reporting: Various versions introduced new breakdowns for reports, specifically targeting dispute management and insurance claims.
    • Dashboard Upgrades: The transition to Next Experience dashboards and the addition of new dashboards for various financial services operations improve data visualization and accessibility.

    Key Outcomes

    These updates allow ServiceNow customers to effectively manage financial service operations, enhance reporting capabilities, and ensure compliance with security best practices. The introduction of new dashboards and localization features also helps organizations better serve diverse customer bases and improve operational efficiency.

    Version history for the Performance Analytics Content Pack for FSO application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.12.1 - March 2026
    Updated: Replaced direct references to the admin role with feature-specific granular admin roles to align with least-privilege access principles.
    Version 1.11.2 - August 2025
    Changed: Included additional translations to support localization for Q4.
    Version 1.10.0 - February 2025
    • Changed:
      • Updated breakdown on Card network with Network ID for reports on Card disputes task and transaction.
      • Removed breakdown on Card network and Reason code for Card disputes service case.
    Version 1.9.0 - November 2024
    • Changed PA for Dispute Management:
      • Updated breakdown on Card network with Network ID for reports on Card disputes task and transaction.
      • Removed breakdown on Card network and Reason code for reports on Card disputes service case.
    Version 1.8.1 - August 2024
    Removed header component from FSO PA dashboard page.
    Version 1.8.0 - May 2024
    • Changed:
      • Upgraded the analytics dashboards to Next Experience dashboards
      • Modified configuration for localization support
    Version 1.7.0 - February 2024
    • New: Added new breakdowns by Dispute Category and Dispute Reason Code
    • Changed:
      • Upgraded snc-app-parent version to 5.1.0.16
      • Modified configuration for localization support
    • Removed: Removed breakdown by Dispute Reason
    Version 1.6.0 - November 2023
    • Changed:
      • Migrated Financial Services Business Deposit Operations PA dashboard to Performance Analytics Dashboard
      • Migrated Financial Services Business Lifecycle PA dashboard to Performance Analytics Dashboard
    Version 1.5.1 - May 2023
    New: Added localization changes.
    Version 1.5.0 - February 2023
    • New: Added PA reports for Intelligent Servicing for Fraud.
    • Fixed: Fixed drill down for Branch Manager dashboard score cards.
    Version 1.4.0 - November 2022
    • New:
      • Added new dashboard for business location manager
      • Added new PA dashboard for commercial lines claims manager
      • Added new PA dashboard for personal lines claim
    Version 1.3.0 - August 2022
    • New: Added new reports for individual life, group life insurance, claims and updated complaint PA dashboard.
    Version 1.2.1 - March 2022
    • New:
      • Dashboard and reports for Personal Lines Servicing
      • Dashboard and reports for Commercial Lines Servicing
    Version 1.1.1 - August 2021
    Changed: Changed label for Complaint Management dashboard
    Version 1.1.0 - July 2021
    • New:
      • Added PA dashboards for the following Financial Services Operations applications:
        • Complaint Management
        • Business Lifecycle
        • Client Lifecycle
        • Treasury Operations
    Version 1.0.2 - May 2021
    Changed: Financial Services Core application dependency version has been updated
    Version 1.0.1 - March 2021
    • New:
      • PA dashboards and reports for Financial Services Operations applications
        • Business Loan Operations
        • Personal Loan Operations
        • Payment Operations