Emergency Exposure Management release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Emergency Exposure Management release notes

    The Emergency Exposure Management application on the ServiceNow Store helps organizations identify employees potentially exposed to infectious diseases by analyzing meetings and locations of impacted employees. It supports multiple languages and integrates with systems such as Cisco DNA Spaces and Outlook meetings. The app is designed for employers and government agencies, with legal and compliance responsibilities remaining with the implementing entity.

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    Key Features and Updates

    • Localization: Extensive language support has been added progressively, covering over 22 languages including Japanese, French, German, Spanish, Italian, Brazilian Portuguese, Korean, and Simplified Chinese since early versions.
    • Security and Compliance: Regular security fixes and ACL (Access Control List) updates have been applied to maintain data protection and system integrity.
    • Dashboard: The Field Service Safety dashboard was deprecated in version 1.25.0; older versions retain it, but new versions do not include it.
    • Contact Tracing Integration: Features include support for ServiceNow Contact Tracing and Cisco DNA Spaces integration to enhance exposure data collection and tracing capabilities.
    • Data Management: Introduction of the Tracing System module allows administrators to configure data sources and manage contact tracing data centrally.
    • UI and Usability Enhancements: Improvements include updates to the Diagnostic Request form and enhanced handling of recurring meetings in Outlook integration.
    • Domain Separation: Support added to enable data segregation for multi-tenant or multi-domain environments.

    Important Notices and Responsibilities

    • Employers using this application are responsible for legal compliance, including data protection and employment laws, and must adapt provided templates accordingly. ServiceNow does not provide legal advice or guarantee regulatory compliance.
    • Government agencies may use the application free of charge temporarily but must confirm compliance with their Ethics Office and remain responsible for legal adherence and template customization.

    What Customers Can Expect

    ServiceNow customers implementing Emergency Exposure Management can expect a continually enhanced application that supports multiple languages, integrates with key data sources for exposure tracking, and receives ongoing security and quality improvements. Customers should ensure they are using a compatible ServiceNow platform version and understand their own compliance obligations when deploying the application.

    Version history for the Emergency Exposure Management on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.27.2 - June 2026
    Fixed: Remediated non-Glide ACLs
    Version 1.27.0 - August 2025
    Changed: Minor ACL updates
    Version 1.26.0 - November 2024
    Security fixes.
    Version 1.25.0 - May 2024
    • Security fixes.
    • Removed: The Field Service Safety dashboard has been deprecated. Customers who have downloaded the 1.24.0 or any older version will continue to have the dashboard and can continue to use it. Customers who have download 1.25.0 or newer version of the app will NOT have the dashboard.
    Version 1.24.0 - August 2022
    • Fixed:
      • Minor bug
      • Quality improvement
    Version 1.23.0 - January 2022
    New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
    Version 1.22.1 - December 2021
    Changed: Updates to the translation engine
    Version 1.21.0 - November 2021
    Fixed: Minor bug
    Version 1.20.0 - October 2021
    Fixed: Security bug
    Version 1.19.0 - September 2021
    New: Ability to view the Field Service Safety Dashboard with new theming
    Version 1.18.0 - August 2021
    Fixed: Minor bug
    Version 1.17.0 - July 2021
    • Changed: Updates to the translation engine
    • Fixed: Security bug
    Version 1.16.0 - April 2021
    New: Localization for features from the March 25 release
    Version 1.15.0 - March 2021
    Fixed: Minor bugs
    Version 1.14.1 - March 2021
    • New: Localization for features from the February 18 release
    • Fixed: Minor bug
    Version 1.13.0 - February 2021
    New: Localization for features from the February 4 release
    Version 1.12.0 - February 2021
    New: Localization for features from the January 21 release
    Version 1.11.0 - January 2021
    New: Support for domain separation
    Version 1.10.0 - December 2020
    New: Localization for features from the November 19 release
    Version 1.9.0 - November 2020
    • New: Localization for features from the November 5 release
    • Fixed: For users in an Australian timezone, Diagnostic Request end dates now work as expected
    Version 1.8.0 - November 2020
    New: Localization for features from the October 15 release
    Version 1.7.0 - October 2020
    • New: Localization for features from the October 1 release
    • Fixed: Minor bug fixes
    Version 1.6.2 - October 2020
    • New:
      • The new Tracing System module is a central location for admins to set up new data sources and all aspects of how to retrieve and use contact tracing data.
      • To allow existing Emergency Exposure Management users to migrate to the new "bring your own data source" feature, v1.6.2 includes an upgrade fix script.
      • Localization for features from the September 16 release.
    • Changed: The Diagnostic Request form's checkboxes were replaced with a multi-select lookup field.
    Version 1.4.0 - September 2020
    New: Localization for the September 3 release features
    Version 1.3.0 - September 2020
    • New:
      • Cisco DNA Spaces error handling for Emergency Exposure Management
      • Localization for features from the August 20 release
    Version 1.2.0 - August 2020
    • New:
      • Support for the new ServiceNow Contact Tracing application's integration with Cisco DNA Spaces
      • Localization for features from the August 6 release
    Version 1.1.0 - August 2020
    New: Localization for features from the July 23 release
    Version 1.0.11 - July 2020
    • New:
      • Localization for features from the July 9 release
      • Compatible with ServiceNow instances on the Paris release
    Version 1.0.10 - July 2020
    New: Localization for features from the June 18 release
    Version 1.0.6 - June 2020
    • New: Localization for Emergency Exposure Management v1.0.5 features
    • Fixed: Unexpected behavior of 'start date' and 'end date' in Emergency Exposure Management
    Version 1.0.5 - June 2020
    • New:
      • Integration with workplace potentially exposed user data
      • Updated localization for:
        • Japanese
        • French
        • German
        • Spanish
        • Italian
        • Brazilian Portuguese
        • Korean
        • Simplified Chinese
    Version 1.0.4 - April 2020
    • New: The Emergency Exposure Management UI is now available in the following languages.
      • Brazil/Portuguese
      • French
      • German
      • Italian
      • Japanese
      • Korean
      • Simplified Chinese
      • Spanish
    Version 1.0.3 - April 2020
    • New:
      • General improvements to the ‘Use Outlook meetings’ feature, including the ability to check attendee details for recurring meetings
    • Fixed:
      • On the Diagnostic Request form, the blue banner to ‘Select start and end dates’ no longer appears after the dates have been selected
      • In the ‘Use Outlook meetings’ feature’s start and end dates, users can now select future dates
      • When a user downloads a diagnostics report, the downloaded Excel spreadsheet now includes the ‘From same location’ attribute
      • Other minor bug fixes
    Version 1.0.2 - March 2020
    Enables organizations to identify employees who may have been exposed to infectious diseases, such as the COVID-19 virus, by analyzing an impacted employee's meetings and locations.

    Notice regarding use by employers

    All decisions in connection with the implementation of this application are at the sole decision of the Employer utilizing this application. Employers agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Employers remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Employers’ specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.