HR Service Delivery Integration with Workday release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of HR Service Delivery Integration with Workday release notes

    The HR Service Delivery Integration with Workday enables ServiceNow customers to synchronize employee data and HR tasks between Workday and ServiceNow HR Service Delivery. This integration supports importing and updating employee profiles, managing termination data, and syncing HR-related workflows and to-dos. Regular updates improve data accuracy, enhance functionality, and address execution stability.

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    Key Features

    • Employee Synchronization: Automatically pulls and updates employee profiles and professional details from Workday into ServiceNow, including specialized data such as physician profiles.
    • Termination Management: Syncs termination and resignation details from Workday, including updates or removals when terminations are rescinded.
    • Pull To-dos: Retrieves HR tasks from Workday and displays them as actionable to-dos in the ServiceNow Employee Service Center.
    • Approval Workflows Integration: Supports workflows for Time Off Requests, Leave of Absence, Time Sheet, Compensation Change, Job Requisition, and related HR actions.
    • Workday OAuth 2.0 Support: Enhanced security and authentication for Workday connectivity.
    • Localization Tools: Integrated support for localization to adapt the integration for different regions and languages.
    • Data Integrity Enhancements: Includes logic to prevent premature updates on future-dated job records and validates user references in scheduled jobs to avoid execution failures.

    Key Outcomes

    • Reliable and automated synchronization of employee data ensures HR records in ServiceNow remain current with Workday.
    • Improved handling of terminations and resignations avoids discrepancies between systems.
    • Enhanced HR agent efficiency via access to detailed employee profiles and physician-specific information within ServiceNow.
    • Seamless workflow approvals and task management improve HR service delivery and employee experience.
    • Regular fixes and updates maintain system stability, security, and compliance with ServiceNow platform requirements.

    Version history for the HR Service Delivery Integration with Workday on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.6.2 - June 2026
    Fixed: A job tracker was not created for Pull To-Do's
    Version 3.6.1 - April 2026
    Fixed: Termination details in ServiceNow are now updated or removed when a termination or resignation is withdrawn or rescinded in Workday.
    Version 3.6.0 - February 2026
    • New:
      • Sync employee termination information from Workday into the HR Service Delivery integration with Workday App.
      • Update personal details within ServiceNow and sync those changes to Workday.
    Version 3.4.11 - December 2025
    Minor fixes.
    Version 3.4.1 - August 2025
    • Problem: During the storecertificationIT test, the RUN AS field in a scheduled job trigger referenced a user not present by default in the instance, causing execution failure.
      • New: Introduced validation to ensure RUN AS users are present in the instance before execution.
      • Changed: Updated the trigger configuration to reference a valid default user.
      • Fixed: Corrected the invalid user reference in the transformation logic to prevent execution failure.
      • Removed: Eliminated dependency on non-default users for scheduled job execution.
    • Problem:The primary field on future worker job records was being overwritten during transformation, triggering unintended user updates before the official start date.
      • New: Added logic to safeguard future-dated job records from premature updates.
      • Changed: Modified the transformation flow to respect start-date constraints on primary field updates.
      • Fixed: Resolved the issue causing early updates by correcting the transformation behavior.
      • Removed: Removed the faulty logic that allowed overwriting of future worker job data.
    Version 3.4.0 - May 2025
    Minor bug fixes.
    Version 3.3.6 - February 2025
    • The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
      • Employee synchronization
 Pull to-dos

    • New Functionality:
      • Improve the HR Service Delivery Integration with Workday sub-flow in the workday HR spoke to provide agent's ability to retrieve employees' professional profile details from Workday.
    • Below are the high level features added:

      • Importing and updating physician profile-related data from Workday into ServiceNow.

      • Enabling detailed physician information from Workday to be viewed and used within ServiceNow.
    Version 3.1.2 - June 2024
    • The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
      • Employee synchronization
      • Pull to-dos
    Version 3.1.1 - February 2024
    Minor fixes.
    Version 3.1.0 - November 2023
    New: Integrate HR Service Delivery Integration with Workday with localization tools.
    Version 3.0.0 - August 2023
    • New:
      • Enabled Workday OAuth 2.0
      • Enabled Approval workflows:
        • Time Off Request
        • Leave of Absence
        • Time Sheet
        • Compensation Change
        • Job Requisition;
        • Correct Time Off
        • Termination
        • Spend authorization / expense
        • Change Job
    Version 2.0.6 - October 2022
    Fixed: Includes fix for Workday Rescind employee
    Version 2.0.5 - August 2022
    Fixed: Fixed the issue to reflect correct To-dos status in ServiceNow, when the user selects 'save for later' in Workday and completes the approval.
    Version 2.0.4 - February 2022
    Fixed: Add system property to store exclude contingent worker type to be pulled in Get Worker Service
    Version 2.0.3 - October 2021
    • Fixed:
      • Call get worker service via dynamic flow from get workers subflow
      • Remove look up worker action from HRSD Workday app and change the reference to Look up workers and employment info action in workday HR Spoke
      • Import sets are not passed from Get worker to Get Worker service Flow
    Version 2.0.2 - August 2021
    • Fixed:
      • Handle parsing exceptions whenever WD is sending invalid characters.
      • Utilize the page count configured via system property
      • Country wasn't getting transformed correctly
      • Log incorrect details in Job tracker for future workers
      • Remove incorrect ACL on syslog_app_scope
      • Fix for Rome issue for Get Locations Service flow. Script include call not working in inline script
    Version 2.0.1 - May 2021
    New: Added dependency to Enterprise Service Management Integrations Framework 3.2.0
    Version 2.0.0 - April 2021
    New: Pull tasks from Workday and display as todos in ServiceNow Employee Service Center.
    Version 1.0.3 - January 2021
    This integration with Workday pulls and syncs employee profiles from Workday into ServiceNow HR Service Delivery on a scheduled basis.