Process Mining for external data release notes

  • Release version: Store
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Process Mining for External Data Release Notes

    The Process Mining for External Data application in the ServiceNow Store has been updated to enhance functionalities and fix existing issues. These updates allow users to leverage external data to drive process improvements using ServiceNow's capabilities effectively.

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    Key Features

    • Version 29.5.0 (March 2026): Introduced support for pagination and sorting in external data tables, improved deletion capabilities for external data sources, and fixed accessibility issues for analyst users.
    • Version 27.6.1 (February 2025): Added the ability to import up to 10 breakdown fields for deeper analysis of external process data.
    • Version 25.6.3 (February 2024): Enabled the creation of multidimensional models from external data linked to ServiceNow tables.
    • Version 24.0.2 (September 2023): Introduced a guided import process for external audit data into the ServiceNow platform.

    Key Outcomes

    These updates collectively enhance the user experience by streamlining data handling, improving process visibility, and fostering data-driven decision-making. Customers can expect more efficient processes, quicker access to insights, and enhanced capabilities to optimize service delivery through the integration of external data.

    Version history for the Process Mining for external data application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 29.5.0 - March 2026
    • New: Support pagination and sorting for external data table list
    • Fixed:
      • Ability to delete an external data source whose tables were not created
      • Conflicting Date: Time Format on External Data Import
    • Accessibility fixes: Show records fixed for analyst users
    Version 28.8.4 - September 2025 (Zurich)
    No updates.
    Version 28.8.2 - August 2025 (Zurich)
    Fixed: Analyst user issues with external data projects- Internationalization fixes- "Proceed to Integration hub" tab issue.
    Version 27.7.1 - July 2025 (Yokohama)
    Fixed: Record data generation issue.
    Version 26.16.11 - July 2025 (Xanadu)
    No additional fixes.
    Version 27.6.3 - May 2025 (Yokohama)
    No additional changes.
    Version 26.16.8 - March 2025 (Xanadu)
    There are no additional changes in Process Mining for external data.
    Version 27.6.1 - February 2025 (Yokohama)
    • New:
      • Additional breakdown capacity for Process Mining on external data
      • Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining.
    Version 26.16.6 - January 2025 (Xanadu)
    • Fixed:
      • Ability to Edit dataset
      • Ability to add relevant breakdowns from guided project setup (Project builder)
    Version 26.16.1 - November 2024 (Xanadu)
    No fixes.
    Version 26.13.1 - August 2024
    Minor bug fixes.
    Version 25.6.3 - February 2024
    • New:
      • Ability to create multidimensional model(multiple tables) on external data connected to ServiceNow tables
      • Ability to create a project with a preconfigured table once the external dataset is imported and processed
    • Fixed: Dark theme and translation fixes
      • Clustering on the external data table from the analyst workbench
      • Edit dataset journey completion fix
    Version 24.0.4 - November 2023
    • Changed: Contextual changes
    • Fixed: No major fixes
    Version 24.0.2 - September 2023
    • New:
      • Bring your external audit data into the ServiceNow platform
      • Guided import process
    Version 24.4.1 - August 2023 (Vancouver)
    Today, optimizing processes is a time-consuming, expensive process, and delivers inconsistent results. Leaders are struggling to optimize the processes involved in service delivery. They need a new level of transparency to identify opportunities for improvement, or areas ripe for smart automation. User external data to leverage ServiceNow's in-platform process mining capability enables fast, cost-effective, data-driven improvements for all processes on the ServiceNow AI Platform.
    New:
    • Bring your external audit data into the ServiceNow platform
    • Guided import process