Predictive Intelligence for Legal Service Delivery release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Predictive Intelligence for Legal Service Delivery application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.3.0 - June 2026
    Changed: Security enhancements.
    Version 1.2.0 - December 2025
    Changed: Security enhancements.
    Version 1.1.2 - November 2024
    Fixed localization fixes.
    Version 1.0.1 - August 2024
    • Predictive Intelligence for Legal Service Delivery increases productivity for legal fulfillers and reduces resolution time of legal requests and matters with machine learning that classifies information such as subcategory and assignment group.
    • Machine learning models trained on your organization's historical legal requests and matters are used to predict new submissions and updates to existing ones. Legal fulfillers are presented with the results and a confidence score to enable quicker decision-making there by reducing the triage burden.
    • Additionally, you can also use Advanced Work Assignment for Legal Service Delivery for automatic assignment.