Agentic Contact Center for Banking release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Agentic Contact Center for Banking application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 1.3.0 - June 2026
    Changed: Updated dependency from AI Foundation to FSO Now Assist
    Version 1.1.0 - May 2026
    New: Added query rules for customer service cases to control data access based on user roles: personal agents can now access all cases for all consumers, while business agents can access all cases for all accounts (both limited to their granted case types).
    Version 1.0.1 - April 2026
    The ServiceNow Agentic Contact Center for Banking application provides an AI‑led experience for CSRs (Customer Services Representatives) that streamlines front‑office banking operations and reduces the challenges CSRs face such as navigating multiple systems, improving overall efficiency.