Care Team Work Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Care Team Work Management release notes

    The Care Team Work Management application on the ServiceNow Store supports hospital care teams—including nurses, unit coordinators, and department leads—in creating, assigning, and tracking structured work plans that facilitate operational workflows. It is built on the Healthcare Operations Core platform and provides visibility and accountability through configurable workspaces and a dedicated Care Team Portal.

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    Key Features

    • Healthcare Operations Orchestration: Enables operational leaders and care team managers to coordinate complex, multi-department healthcare operations via orchestration cases, task plan templates, and playbook-driven workflows integrated with Planned Work Management (PWM).
    • Task Plan Template Integration: Allows care team managers to create configurable task plan templates supporting rounding and care team activities, with appropriate templates auto-populated based on selected playbooks.
    • Improved User Experience: A new landing page for Care Team Agents and Agent Managers streamlines workflow. Smart assessments can now be completed within the workspace as part of care team task plans.
    • Role and Access Enhancements: Introduction of the CTWM Viewer role provides operational leaders read access to all care team cases and tasks. Administrator role inheritance has been aligned with subscription entitlement boundaries. Fixes ensure Care Team Managers and Agents have proper access to task plan templates.
    • Accessibility and Compliance: Platform-wide WCAG 2.2 AA accessibility compliance is enabled, including support for 400% zoom/reflow on forms, lists, and agent workspaces. Accessibility checkers have been added to Care Team Operations.
    • Security Hardening: Non-Glide access control lists (ACL) have been audited and improved to enforce security directives across Care Team Operations.

    Key Outcomes

    • Care teams gain enhanced ability to coordinate and monitor complex healthcare workflows efficiently through integrated orchestration and task plan templates.
    • Improved accessibility ensures that users with diverse needs can effectively interact with the application, meeting WCAG 2.2 AA standards.
    • Security enhancements and correct role assignments provide stronger data protection and appropriate access control aligned with subscription entitlements.
    • Operational leaders and care team members benefit from improved visibility, usability, and streamlined task management within the Care Team Work Management environment.

    Version history for the Care Team Work Management on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.6.0 - June 2026
    • This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), security-directive access-control hardening, and subscription-alignment role corrections for Care Team Work Management.
      • Security and Compliance
        • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
        • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Care Team Operations forms, lists, and agent workspaces.
        • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Care Team Operations.
        • Subscription alignment — administrator role inheritance: Care Team Work Management administrator role inheritance corrected to align with subscription entitlement boundaries.
        • Care Team accessibility checkers: Added WCAG 2.2 AA accessibility checkers to Care Team Operations.
    Version 1.4.0 - March 2026
    • New features:
      • Healthcare Operations Orchestration: Enables operational leaders and care team managers to coordinate complex, multi-department healthcare operations through orchestration cases, task plan templates, and playbook-driven workflows integrated with Planned Work Management (PWM).
      • Task Plan Template Integration: Care team managers can now create task plan templates with configurable playbook activities. The task plan configuration supports both rounding and care team activity types, with the correct templates auto-populating based on playbook selection.
      • Operational Leader Read Access: New CTWM Viewer role grants operational leaders read access to all care team cases and tasks with both "Allow if" and "Deny unless" ACLs.
    • Fixed: Care Team Manager & Agent Task Plan Access: Fixed an issue where Care Team Managers and Agents were unable to access sn_cto_case Task Plan Templates.
    • Security & Compliance: CTWM Workspace Defect Fix: Fixed workspace landing page, care team case/task form view, and list view issues.
    Version 1.1.0 - December 2025
    • New:
      • A new landing page user experience has been added for Care Team Agents and Care Team Agent Managers.
      • Smart assessments can now be completed in the workspace as part of the care team task plan process.
    Version 1.0.4 - August 2025
    The ServiceNow Care Team Work Management application is built on the Healthcare Operations Core platform and enables hospital care teams such as nurses, unit coordinators, and department leads to create, assign, and track structured work plans that support operational workflows across care teams. Care teams can monitor the progress of work plan requests and tasks through the CSM/FSM Configurable Workspace or the Care Team Portal, ensuring visibility and accountability from initiation to completion.