Instale Agent Client Collector (ACC) para monitorar e coletar dados de maneira centralizada e organizada, fornecer informações sobre o desempenho do sistema, identificar problemas e permitir a manutenção proativa.
Antes de Iniciar
Certifique-se de que configurou a chave de registro ACC.
Função necessária: agent_client_collector_admin
Procedimento
-
Navegue até .
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Copie o comando ou script a ser executado selecionando o ícone de comando (
) em .
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Em seu sistema, abra Terminal.app.
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Cole o comando e pressione Enter.
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Interrompa o ACC executando sudo launchctlload -w /Library/LaunchDaemons/com.sn.acc.plist.
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Navegue até /Library/Application\ Support/servicenow/agent-client-collector e edite o arquivo acc.yml.
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Reinicie o ACC executando ssudo launchctl load -w /Library/LaunchDaemons/com.sn.acc.plist.
O ACC conecta à sua instância
ServiceNow.
Dica: Para implantar o ACC no Mac usando a janela do Terminal:
- Instale o seguinte:
cd /tmp;sudo curl -L -O -k https://install.service-now.com/glide/distribution/builds/package/app-signed/agent-client-collector-3.1.0-macos_x64.pkg
sudo installer -pkg agent-client-collector-3.1.0-macos_x64.pkg -target /;
sudo cp -p "/Library/Application Support/servicenow/agent-client-collector/acc.yml.example" "/Library/Application Support/servicenow/agent-client-collector/acc.yml";
- Inicie e execute o seguinte:
sudo launchctl load /Library/LaunchDaemons/com.sn.acc.plist;
sudo launchctl load /Library/LaunchDaemons/com.sn.acc.plist
sudo launchctl unload /Library/LaunchDaemons/com.sn.acc.plist
sudo tail -f /var/log/servicenow/agent-client-collector/acc.log (only for version 3.4.0)
sudo tail -f /Library/Application\ Support/servicenow/agent-client-collector/log/acc.log (for version 3.4.1 or later)
cd "/Library/Application Support/servicenow/agent-client-collector"
- Interrompa o serviço ACC e remova o ACC:
sudo launchctl unload -w /Library/LaunchDaemons/com.sn.acc.plist;
sudo rm /Library/LaunchDaemons/com.sn.acc.plist;
sudo rm -rf /opt/servicenow/agent-client-collector;
sudo rm -rf /Library/Caches/servicenow/agent-client-collector; (only for version 3.4.0)
sudo rm -rf /var/run/servicenow/agent-client-collector;
sudo rm -rf /var/log/servicenow/agent-client-collector; (only for version 3.4.0)
sudo rm -rf "/Library/Application Support/servicenow/agent-client-collector";