Configure the Related items panel

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Configure which categories of related items, such as active incidents and active problems, appear on the Unified Map Related items panel.

    Vorbereitungen

    Role required:
    • To access maps: sn_cmdb_user, sn_cmdb_editor or sn_cmdb_admin
    • To access maps with operational service instances: app_service_user, and sm_user or sm_admin
    • To access maps with operational and non-operational service instances: app_service_admin, and sm_user or sm_admin
    • To access and view related items: itil

    Warum und wann dieser Vorgang ausgeführt wird

    The Related items panel groups related items by category on the side panel. Administrators configure which related item categories are globally available, and you can further customize the settings.

    Prozedur

    1. While working in a map, select the Related items icon .
    2. In the Related items panel, select the User preferences icon .
    3. In the Related items settings pop-up, move desired items to the Selected items list and undesired items to the Available items list.
    4. Select Apply.
      When you select a CI on the map, the desired related item categories appear.