---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Differences between Notify and Legacy Notify

# Differences between Notify and Legacy Notify {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Describes the differences between the Notify and Legacy Notify applications, including
architecture, workflows, Twilio support, and task-initiated conference calls.
{#differences-notify-legacy-notify__simpletable_d4q_1nx_4z__entry__2}

| Legacy Notify (com.snc.notifynow) | Notify (com.snc.notify) |
|-|-|
| Is deprecated. Supported only telephony services. | Supports pure conferencing solutions such as Zoom in addition to the Telephony providers like Twilio. |
| Manage a single number from a Twilio account per instance. | Provides support for multiple numbers per Twilio account, especially cross-geographical scenarios. |
| Does not include support for customizable workflows for Voice and SMS incoming or outgoing scenarios. | Workflow-driven approach for handling incoming and outgoing Voice and SMS events, making the integration easy to customize. |
| Hard-coded join conference SMS and IVR prompts for joining a conference call. | Includes a configurable workflow for handling SMS and Voice IVR prompts. |
| Support for SMS-based answers. | Notify On Task support for sending SMS and initiating conference calls from any task. |
[Tabelle : 1.]

{#differences-notify-legacy-notify__simpletable_d4q_1nx_4z}