---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure the KB generation skill

# Configuring the KB generation skill {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Configure the KB generation skill that agents can use to draft a knowledge article with Now Assist.

## Vorbereitungen

Before configuring the KB generation skill, the following applications and their respective plugins must be installed.

* The latest Now Assist in Knowledge Management and Knowledge Capabilities in UI Builder store apps must be installed prior to the following configuration steps.

* For ServiceNow Store installation steps, see [Install a ServiceNow Store application](https://www.servicenow.com/docs/access?context=t_InstallApplications&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
  Hinweis:  
  You can access knowledge articles created with TinyMCE by enabling KB generation skill, see [Configuring the KB generation skill](https://servicenow-prod.fluidtopics.net/5B1Bz7uajryp1l745h0aCg "Configure the KB generation skill that agents can use to draft a knowledge article with Now Assist."). To use articles created with custom instructions, please activate the knowledge content recommendation skill, see [Edit an article using the Now Assist context menu](https://servicenow-prod.fluidtopics.net/ngVswZwhYgwlWpoxuoi9Pw#Now-Assist-generate-article-using-context-menu "Elaborate or shorten content within a Knowledge article using the Now Assist context menu feature that enables agents to leverage the generative AI capabilities of Now Assist in Knowledge Management.").

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Role required: admin

## Prozedur

1. Navigate to AllNow Assist AdminFeatures.
2. Select the application that you want to configure the KB generation skills for.
3. On the Knowledge feature card, select View details.
4. In the Activate Skills section, select the more actions icon (![More actions icon.]()), then select Edit to open the skill configuration window for KB generation.
5. Review the values in the Choose input window, then select Save and Continue.  
   Review the read-only fields for more information.
   * Input Table: The record type used for KB generation. For example, the value is case for Now Assist for CSM.
   * Input Fields: The fields from which information is gathered to draft the Knowledge article. Based on the Input Table, the Input Fields can be configured. Together, they serve as an input to Now LLM Service from the case or incident where the article is created.
   * Default Knowledge Base for NAP: The Knowledge Base in which the Now Assist panel generates the article.

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6. Configure whether the KB generation skill should always be available or available based on a set of conditions.
7. Select where you want to display the KB generation skill.  
   You can select In-product, Now Assist panel, or both.
   * In-product: When selected, Now Assist skills are displayed on forms and workspaces. Select the arrow next to the toggle switch to define the roles that can use this skill in-product.
   * Now Assist panel: When selected, Now Assist skills are available in the Now Assist panel. Select the arrow next to the toggle switch to define roles that can use this skill in the Now Assist panel.

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8. Select Save and continue to go to the next step.
9. Review your choices and select Activate to complete the configuration.
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## Ergebnisse

Your skill is configured.
**Zugehörige Informationen**   

* [Additional skill input and trigger information](https://www.servicenow.com/docs/access?context=additional-skill-input-and-trigger-information-for-now-assist_0&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
* [Skill inputs and triggers for Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm-skills&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
* [Skill inputs and triggers for Now Assist for HRSD](https://www.servicenow.com/docs/access?context=now-assist-hrsd-skill-inputs&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
* [Skill inputs for Now Assist for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm-skill-inputs&version=australia&pubname=australia-field-service-management&ft:locale=en-US)