Specify related items and articles for a catalog item

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Specify related items and articles for a catalog item to provide alternatives and additional information. These items and articles are displayed in the catalog item page in Service Portal and Now Mobile.

    Vorbereitungen

    Role required: admin, catalog_admin, or catalog_editor

    Warum und wann dieser Vorgang ausgeführt wird

    You cannot specify related items and articles for an order guide.
    You cannot specify these types of items as related items for a catalog item.
    • Wizard Launcher
    • Content Item
    • Standard Change Template
    • Any item in Admin Home catalog

    Prozedur

    1. Navigate to All > Service Catalog > Catalog Definitions > Maintain Items.
    2. Select the required catalog item.
    3. To specify a related article, perform these steps.
      1. In the Related Articles related list, click Edit.
      2. On the Edit Members form, move the required articles from the Collection column to the Related Articles List column.
      3. Click the up or down icon to arrange articles in the required order and click Save.
    4. To specify a related catalog item, perform these steps.
      1. In the Related Catalog Items related list, click Edit.
      2. On the Edit Members form, move the required items from the Collection column to the Related Catalog Items List column.
      3. Click the up or down icon to arrange items in the required order and click Save.
      Hinweis:
      In Service Portal, use the instance options to configure the number of articles and items shown in the Related Articles and Related Items section. See Configure related catalog item widget instance options or Configure knowledge related articles widget instance options.