---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Key concepts

# Key CMDB success advisor concepts {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Familiarize yourself with the key terms and concepts to work with CMDB success advisor.

Configuration Management Database (CMDB)
:   The central database that stores information about IT assets (CIs) and their relationships.

Configuration item (CI)
:   Any IT component tracked in the CMDB, including hardware, software, applications, or network devices.

Scope
:   The set of principal classes in Data Foundations or model categories in HAM that CMDB success advisor monitors for your organization.

Principal class
:   A CI class, such as Server \[cmdb_ci_server\], designated as important for your organization within Data Foundations. When a class is principal, a filter is automatically applied to the CI fields in incidents, changes, and problems.

Model category
:   A hardware classification used as the scope unit for HAM such as Computers, Servers, Printers.

Service Graph Connectors
:   A pre-built integration that imports data from an external system into the CMDB.

Discovery pattern
:   An automated ServiceNow
    Discovery rule that scans the network to find and populate CI attributes.

Key Performance Indicator (KPI)
:   A measurable metric showing CMDB health in a specific area including completeness, correctness, and compliance.

Remediation actions
:   Context-aware suggestions shown on the KPI details page for addressing a specific data quality issue. Actions appear only when actionable insights are available for the selected chart segment.

Data quality issue
:   A detected problem in CMDB data, such as a CI missing a serial number, a stale record, or a duplicate.

CMDB Data Manager
:   A ServiceNow feature that defines which integration source has authority (ownership) over each CI attribute.