---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

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    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Unlink knowledge articles from linked Microsoft Word documents

# Unlink knowledge articles from linked Microsoft Word documents {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Unlink a knowledge article from a linked Microsoft Word document to
edit the article directly from the Knowledge form in the ServiceNow AI Platform.

## Vorbereitungen

Ensure that the article was created using the Knowledge Management - Add-in for Microsoft Word.

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

If a knowledge article is created using the Knowledge Management - Add-in for Microsoft Word, you can edit the article using only the linked Word document in the Word Online application. However, if you delete or move the linked Word document, the URL to the Word document and article is broken. Therefore, you will no longer be able to edit the article using the linked Word document. To continue editing such articles:

* Manually enter the new document URL for the Word document in the Document URL field on the Knowledge form in Microsoft Word. For more information about the field, see [Create a knowledge article in Microsoft Word](https://servicenow-prod.fluidtopics.net/07ORTRR4kwpUbtjsQJT_iA "Create a knowledge article in Microsoft Word to author and collaborate on content using Word.").
* Unlink the article from its linked Word document by following the steps in this procedure.
{#unlink-word-document__ul_lqb_gmq_tlb}

## Prozedur

1. Navigate to AllKnowledgeArticles.
2. Select an article from the Published or Unpublished category.
3. On the Knowledge form, click the Unlink from Word related link.  
   Wichtig:  
   When you unlink an article from Microsoft Word, it may affect the HTML formatting in the editor. This formatting change can impact how knowledge articles appear and function during editing and display.