---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Customizing Password Reset processes

# Customizing Password Reset
processes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Password Reset scripts enable you
to customize Password Reset by creating
your own credential store, verification, and identification types, and extend them by defining
extension scripts. You can also create a custom credential store type, custom verification type,
or verification.

## Legacy

Password Reset scripting is available to users with the password_reset_admin role. The easiest
way to customize Password Reset is:

1. Create custom types and scripts as described in [Password Reset extension script categories](https://servicenow-prod.fluidtopics.net/qRvoASR_IIrsOFcC1gVu4g "You can use a custom extension script to extend Password Reset functionality for credential store, verification, or identification types.").

   Extension scripts are
   example script includes that enable you to extend functionality in a password reset
   process. The [extension
   script category](https://servicenow-prod.fluidtopics.net/qRvoASR_IIrsOFcC1gVu4g "You can use a custom extension script to extend Password Reset functionality for credential store, verification, or identification types.") refers to the specific types of behavior for an extension
   script (for example, credential store, verification, identification type, or as a
   post-processor).
2. Follow the configuration steps described in [Configure your Password Reset process](https://servicenow-prod.fluidtopics.net/DpsnYEv7NjSXPw9oWYgeFg "To implement the process, you configure credentials, verification methods and settings, and enrollment settings. You also specify to which users the process applies.").
3. Select the new types that you created. You can customize the following components:
   * Credential store types: Define new types for how to connect to your credential stores by creating custom workflows for connection and testing. See [Create a credential store type for Password Reset](https://servicenow-prod.fluidtopics.net/9E5m96vOjO_Q~jWIlXEUlQ "Create a custom credential store type when the base-system types do not meet your needs.").
   * Verification types: Define new types for how users are verified. See [Create a custom Password Reset verification type](https://servicenow-prod.fluidtopics.net/KRpAxNgAxBP67l68wNciOA "Each verification in Password Reset is based on the settings for a verification type. If the verification types in the base system do not meet your needs, you can create a custom verification type.").
   * Identification types: Define new types for how users can identify themselves. See [Create a custom identification type for Password Reset](https://servicenow-prod.fluidtopics.net/enaLlNEKdz2D16pzqSgvWQ "A custom identification type enables the user to enter alternative verification information such as an employee ID while resetting the password.").
   {#customizing-password-reset__ul_c2l_xht_sr}
{#customizing-password-reset__ol_p2y_bcd_y5}

## Advanced password reset configuration {#customizing-password-reset__section_e3v_dl5_k2b}

You can customize the Password Reset and Password Change applications to meet your
organization's needs. See
[Password Reset and Password Change
applications](https://servicenow-prod.fluidtopics.net/mA82Gky669kKGir_LGDhvA "The Password Reset application enables an end user to reset or change a password using a self-service process. Alternatively, your organization can implement a process that requires a service desk agent to reset passwords for end users.") for more
information. Also see [Configure Password Reset properties](https://servicenow-prod.fluidtopics.net/83Dm8_sAgBsNGGfj0zy_Hg "You can specify properties that configure the Password Reset experience for end users.") for a list of
properties that control several aspects of password reset.
* **[Customize password reset processes and integrate third-party credential services](https://servicenow-prod.fluidtopics.net/4hJEjT7SF8enA~qoSH51gg)**   
  To customize password reset processes or to integrate them with third-party credential services such as Okta or Microsoft Entra ID, use Integration Hub capabilities. Use Workflow Studio to create or modify actions like user unlock, change password, and get user status. Use Workflow Studio to create or modify subflows that perform the actions.
* **[Add a custom question to the Security Questions verification](https://servicenow-prod.fluidtopics.net/ix9qVExda9KVsj6n2acvSA)**   
  To enroll for the 'Security Questions' verification, the user selects several questions and supplies confidential answers that only the user knows. You can add a custom question to the set of questions that are included with the base system.
* **[Add a custom header or footer to the user pages for Password Reset](https://servicenow-prod.fluidtopics.net/c_l8FfhtvbhtCWeDEfgvNA)**   
  You can specify UI macros that add a header or footer to the pages that end users work in while resetting a password (the Identify, Verify, and Reset pages).
* **[Create a Password Reset verification from an existing verification](https://servicenow-prod.fluidtopics.net/yuQ3ZFNxRn8yrky_jCWPZQ)**   
  The Password Reset application includes several example verifications that you can use as they are or as the basis for a custom verification. If the verification types in the base system do not meet your needs, you can create a custom verification type.
* **[Create a custom Password Reset verification type](https://servicenow-prod.fluidtopics.net/KRpAxNgAxBP67l68wNciOA)**   
  Each verification in Password Reset is based on the settings for a verification type. If the verification types in the base system do not meet your needs, you can create a custom verification type.
* **[Create a custom Password Reset verification](https://servicenow-prod.fluidtopics.net/UhHqwBCk1dx~WL0Ln4SZDw)**   
  Use a verification type in the base system as a template to design a custom verification. The Password Reset Windows Application does not support custom verifications.
* **[Create a custom identification type for Password Reset](https://servicenow-prod.fluidtopics.net/enaLlNEKdz2D16pzqSgvWQ)**   
  A custom identification type enables the user to enter alternative verification information such as an employee ID while resetting the password.
* **[Configure a credential store type to support third-party password auto-generation](https://servicenow-prod.fluidtopics.net/Mvw7jxbbh31OW8vgMoazbA)**   
  Enable the subflows in credential store type to support third-party password auto-generation.
* **[Asynchronous password reset subflow](https://servicenow-prod.fluidtopics.net/wQ3Yupl7SCwVSZerQSjtmg)**   
  When a user requests a password reset, based on the application for which the password reset is requested, the process works either synchronously or asynchronously.
* **[Create a credential store type for Password Reset](https://servicenow-prod.fluidtopics.net/9E5m96vOjO_Q~jWIlXEUlQ)**   
  Create a custom credential store type when the base-system types do not meet your needs.