Configure article helpful widget instance options

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Configure the Knowledge Article Helpful widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.

    Vorbereitungen

    Role required: sp_admin or admin

    Warum und wann dieser Vorgang ausgeführt wird

    The article view page uses the Knowledge Article Helpful widget to allow users to provide feedback on the helpfulness of the article, display a confirmation message after a feedback is provided, and display the percentage of users who found the article to be useful. Use the widget instance options to customize these actions.

    Prozedur

    1. Navigate to the Knowledge Management article view page in the Knowledge Management Service Portal.
    2. Control + right-click Helpful?
    3. Click Instance Options.
      Knowledge article helpful widget Instance Options
    4. Configure the desired settings for the Knowledge Article Helpful widget.
      Instance option Description
      Bootstrap color The color of the widget header.
      CSS Custom configurations that determine the look and feel of the elements in the widget. For more information, see Service Portal SCSS Primer.
      Show helpful percentage information Check box to enable the display of percentage of users who found this article to be helpful.
      Helpful Action Label Label for marking this article as helpful or not.
      Feedback Message Text that displays when the user marks the article as helpful or not.
    5. Click Save.