---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enroll for the Password Reset program using SMS codes

# Enroll for the Password Reset program using SMS codes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To verify your identity while resetting your password, you can use a code (the SMS
code) that was delivered to your mobile phone or device. You can enroll on a mobile
device.

## Vorbereitungen

Role required: none

## Prozedur

1. Navigate to AllPassword ResetEnroll and then click the SMS Verification tab.  
   If your organization requires you to enroll for the SMS verification method, then the tab is marked with an asterisk (\*).
2. To add and verify a device, click Add Device and then follow the instructions.  
   Hinweis:  
   If you had previously added an SMS-enabled device to your Password Reset profile, the device is listed.
3. Provide a meaningful name for each device, and if you want to add multiple devices, then repeat the process.
4. After you verify each device, select the Authorized check box for each device that you expect to use to change or reset your password.  
   Hinweis:  
   You can deauthorize a device at any time by clearing the Authorized check box.
5. Select Submit.
6. **Wahlweise:** Enroll for an additional identity verification using any of the other methods that your organization offers.  
   For more information about enrolling in the Password Reset
   program, see the following topics:
   * [Enroll for the Password Reset program using questions and answers](https://servicenow-prod.fluidtopics.net/NcJrjrWatI14evpq_hN8fg "Your organization might ask you to select the questions to use when resetting your password. You select the questions and provide answers that only you know. At another time, when you reset your password, your answers verify your identity. You can enroll on a mobile device.")
   * [Enroll for the Password Reset program using an authenticator](https://servicenow-prod.fluidtopics.net/W~fJOjybXPq1L~dZPgaUNw "Verify your identity while resetting your password by enrolling for the Password Reset program using a third-party authenticator app.")
   * [Enroll for the Password Reset program using emailed codes](https://servicenow-prod.fluidtopics.net/EwQgyMA9UdUJXq3lPGky~A "To verify your identity while resetting your password, you enter a code that was sent to your email address. You can enroll for this program on a mobile device.")
   {#t_EnrollUsingSMS__ul_nsd_krk_t1b}