---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View a knowledge article in Agent Workspace

# View a knowledge article in Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View a knowledge article in Agent Workspace, including the article
number, short description, and article content.

## Vorbereitungen

You must have read access to the knowledge article.

Role required:
agent_workspace_user

## Prozedur

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. View knowledge articles authored by you or by other people.
   * View all articles by navigating to ListsKnowledgeAll Articles.
   * View articles authored by you by navigating to either ListsKnowledgeMy Articles - Published or ListsKnowledgeMy Articles - Unpublished.
   {#view-article-agent__choices_ey4_pwj_hkb}
3. Click the link to the knowledge article that you want to view.
4. **Wahlweise:** View the knowledge article in another language by selecting a language in the Language list.  
   Hinweis:  
   The Language list is populated based on the available translated versions of the article.
5. **Wahlweise:** Copy the link to the knowledge article to your clipboard by clicking the more actions icon (![More actions icon]()) and then clicking Copy link.
6. **Wahlweise:** Download the article as a Microsoft Word document to your computer by selecting the more actions icon (![More actions icon.]()) and then selecting Download as Word.  
   Hinweis:  
   This option appears only when the article was originally created using Microsoft Word and the administrator has enabled the sn_km_word.glide.knowman.enable_document_download property.
7. **Wahlweise:** View another version of the knowledge article by selecting the version of the knowledge article in the Version list.  
   Hinweis:  
   The Version list appears only when the article versioning feature is enabled.

## Ergebnisse

The selected version of the article opens in a knowledge article view page displayed in another tab within Agent Workspace. The tab name includes the knowledge article number and its version number.
**Zugehörige Konzepte**   

* [Viewing knowledge article details in Agent Workspace](https://servicenow-prod.fluidtopics.net/P38cM_yrVW3DsYQJn2NaqQ "View the details of a knowledge article in Agent Workspace.")
* [Managing access to knowledge bases and knowledge articles](https://servicenow-prod.fluidtopics.net/4OFpUqnKf_ZxmmTbfsVQZA "Determine whether certain users or categories of users can access knowledge bases and knowledge articles by controlling contribute and read access.")  
**Zugehörige Tasks**   

* [Provide feedback for a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/lmz7OG6W9y3K4jZFlcuNPw "Provide feedback on a knowledge article by rating the article, marking the article as helpful or not helpful, and posting and replying to comments for the article in Agent Workspace.")
* [Edit a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/FcAaQSOSBuemgZmh8cys~g "Edit knowledge articles within a knowledge base in Agent Workspace to update information shared across your organization.")