---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Request workflow pause utility

# Request workflow pause utility {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can request the Workflow Pause Utility plugin (com.glideapp.workflow.pause) if you have the admin role. This plugin may include demo data and activates related plugins if they are not already active.

## Vorbereitungen

Role required: admin{#request-workflow-pause-utility__p-role-request-plugin}

## Warum und wann dieser Vorgang ausgeführt wird

There are two ways to request a plugin:

* Access the Now Support Service Catalog directly by selecting Automation StoreService CatalogActivate Plugin on Now Support.
* Access the Now Support Service Catalog through the All Applications page on your instance by following these steps.

{#request-workflow-pause-utility__ul_pnx_bw2_4jb}For additional details about requesting a plugin, see [Requesting a Plugin from the Service Catalog \[KB0751715\] article in the Now Support
Knowledge Base.](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751715)

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#request-workflow-pause-utility__navigate-plugins}
{#request-workflow-pause-utility__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#request-workflow-pause-utility__request-plugin}
{#request-workflow-pause-utility__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#request-workflow-pause-utility__table_awx_bhf_ygb__entry__2}{#request-workflow-pause-utility__p_ub1_nfg_h1c}{#request-workflow-pause-utility__p_vb1_nfg_h1c}{#request-workflow-pause-utility__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#request-workflow-pause-utility__p_wb1_nfg_h1c} Hinweis: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Tabelle : 1. Activate Plugin form]

   {#request-workflow-pause-utility__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#request-workflow-pause-utility__p_bc1_nfg_h1c}
   {#request-workflow-pause-utility__request-form}
{#request-workflow-pause-utility__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#request-workflow-pause-utility__submit-request}
{#request-workflow-pause-utility__submit-request}{#request-workflow-pause-utility__steps-request-plugin}